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200+ Real Customer Stories From Marketers and Merchandisers Like You

No theory. Just real campaigns, real results, and real marketers sharing what actually moved the needle. Get inspired by brands like yours — and start turning ideas into impact.

Browse 200+ Case Studies
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Côte Harnesses Personalized Weblayers To Craft Customer-Centric Experiences With Bloomreach
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Haven Personalizes Multiple Customer Journeys With Managed Endpoints
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Proven by 1,400+ Brands Across Industries

Just a Few of Our Favorite Wins per Product

Retail
Sideshow Goes From Concept to Campaign in 15 Minutes With Bloomreach Affinity
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The Challenge
With a lean marketing team, an audience of diverse fandoms, and dozens of product drops every month, Sideshow needed a faster, more relevant way to launch campaigns.

  • Demanding campaign-building processes = slow speed to market.
  • Diverse, dedicated fandoms = complex segmentation needs.
  • Manual workflows = missed real-time opportunities.
How Bloomreach Solved It
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+$10K
Revenue from a Single Campaign
+13.9%
Email Revenue from Affinity
15minutes
From Idea to Launch
How Bloomreach Solved It
Travel & Hospitality
On The Beach Boosts Click-Through Rate by 95% With Price Drop Email Campaigns
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The Challenge
UK’s leading online holiday package company, On The Beach offers fully customizable travel packages – mixing flights, hotels, dates, and more – giving customers complete flexibility. However, this makes personalized marketing a real challenge for On The Beach.

  • Endless combinations = overwhelming data. 
  • Generic campaigns = missed opportunities. 
  • Limited targeting = shallow impact.
How Bloomreach Solved It
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+95%
CTR
+587%
Conversion Rate
+362%
Revenue Per Visit
How Bloomreach Solved It
Retail
Hobbycraft Boosts AOV by 21% and RPV by 7.3% With Conditional Slot Merchandising
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The Challenge
Hobbycraft‘s ecommerce journey hit a wall with their previous rule-based search solution that couldn’t handle the vibrant complexity of their 27,000+ SKU universe spanning dozens of creative verticals, resulting in:

  • Broken discovery experiences 
  • Team exhaustion 
How Bloomreach Solved It
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+21%
Avg. Order Value
+7.3%
Revenue Per Visitor
+6.4%
Avg. Order Value
How Bloomreach Solved It
Fashion
TFG Boosts Online Conversion Rate by 35.2% With Bloomreach Clarity
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The Challenge
TFG was aware of recent advancements in AI technology that would open up new ways to connect with customers. However, since conversational AI is still a new technology, TFG had concerns: 

  • What would it be perceived as assisting with? 
  • Would the solution just provide stock answers (that any algorithm could spit out)? 
  • Would it hallucinate and provide inaccurate results? 
  • Would it be a closed system?
How Bloomreach Solved It
TFG-case-study_header-1
+39.8%
Revenue Per Visit
-28.1%
Exit Rate
+35.2%
Conversion Rate
How Bloomreach Solved It

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+120% Website Users

STAUFF Leverages a Partnership’s Composable Platform to Digitally Transform Its Business and Successfully Drive Global KPIs

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+120% Website Users

STAUFF Leverages a Partnership’s Composable Platform to Digitally Transform Its Business and Successfully Drive Global KPIs

STAUFF openly admitted that it had quite a few business challenges to overcome while attempting to rev up its digital transformation initiative. The company was aware that new technology was needed, but they didn’t have an in-house development team, and in turn, had no idea where to begin the nuanced and complex transformation process. As its customers continued to expect manufacturing partners — like STAUFF — to be easy to do business with and personalize buying experiences, the B2B brand could no longer put their expectations on hold.

These customer expectations were as vast as they were varied. For instance, its maintenance, repair, and operations (MRO) customers wanted real-time order status information (e.g., tracking) and instant checkout without any barriers, while the distributors STAUFF worked closely with were seeking quick-order functionality for large quantity orders and seamless access to partner assets.

Finally, its original equipment manufacturers (OEM) customers now preferred cohesive technical consulting interfaces with rapid prototyping services. The various customer necessities combined with the company’s pain points quickly accelerated STAUFF’s need to digitally innovate efficiently and effectively.

See the Solution
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11 Park Sites

How Cedar Fair Scaled an Immersive Online Experience With Bloomreach Content

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11 Park Sites

How Cedar Fair Scaled an Immersive Online Experience With Bloomreach Content

As one of the largest amusement resort operators in the world, Cedar Fair entertains 26 million guests per year across its 11 amusement parks, including its flagship park, Cedar Point.

Cedar Fair’s parks provide incredibly immersive experiences in person. But that caused it to take a critical look at where its digital experience was to see if it was living up to guest expectations online. With this in mind, the team set about creating a digital vision and clearly defined plan to get there.

The team soon identified a major pain point: the existing digital experience simply did not deliver on the true depth and quality of experience the parks were delivering every day to every guest. This pointed them toward a content problem.

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500k Revenue

Weird Fish Boosts Reengagement and Revenue With Bloomreach

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500k Revenue

Weird Fish Boosts Reengagement and Revenue With Bloomreach

As a growing retail brand, Weird Fish knew that reaching the right audience, with the right message, at the right time was crucial for long-term success. 

Customer reengagement in particular was a key goal. Working in a competitive market, Weird Fish aimed to reengage shoppers with personalized campaigns, maximizing its revenue on key marketing channels and bringing shoppers back to the brand.

To make this hyper-targeted strategy a reality, Weird Fish needed all its customer data, channels, and campaigns to be completely in sync. It needed its entire marketing ecosystem to be fully connected, with a detailed understanding of its customer relationships and automation capabilities that could adapt its messaging to the real-time needs of its audience.

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+20% Revenue

musicMagpie Embraces a Cookieless Future With Bloomreach Engagement

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+20% Revenue

musicMagpie Embraces a Cookieless Future With Bloomreach Engagement

musicMagpie noticed the shift away from third-party cookies, especially once Safari’s Intelligent Tracking Prevention (ITP) launched. musicMagpie had the proper foresight to realize they would lose a lot of valuable data.

For musicMagpie, cookie limitations meant the possibility of making the wrong strategic decisions, experiencing higher costs per acquisition, falling short on personalization, and lacking intel on the proper budget allocations. If the company wanted to continue to offer limitless customer experiences, it would need to make some adjustments.

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A continuous increase in sessions, visitors, search requests, and conversions

Global Manufacturer HellermannTyton Uses Personalization and Bloomreach Content to Drive its Digital Strategy

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A continuous increase in sessions, visitors, search requests, and conversions

Global Manufacturer HellermannTyton Uses Personalization and Bloomreach Content to Drive its Digital Strategy

HellermannTyton was in search of a new Content Management System (CMS), as its former system did not have the capabilities to support such an ambitious digital communication strategy. It was looking for a solution that could help support its efforts to personalize content for its loyal customers.

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20.4% Engagement Rate

United Fashion Group Drives Conversions With Loomi-Powered Contextual Personalization

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20.4% Engagement Rate

United Fashion Group Drives Conversions With Loomi-Powered Contextual Personalization

UFG was looking to drive more on-site personalized engagement among customers shopping with Topankovo, a retailer of best selling shoes, handbags, and accessories. Topankovo was looking to improve conversion for curious website visitors that may have been browsing or found items that they liked but abandoned their shopping carts.

Conventional marketing channels often struggle to serve a particular segment. If this segment of customers is unresponsive to traditional methods of marketing, they’ll avoid subscriptions and promotional emails. That means that without a direct channel like email or push, discounts cannot be delivered to customers.

Topankovo needed an innovative way to offer tailored promotions and discounts to customers that were personalized based on user behavior.

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2x increase in purchase activity

Yeo Valley Organic Increases Purchase Activity 2x With Bloomreach and Antavo

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2x increase in purchase activity

Yeo Valley Organic Increases Purchase Activity 2x With Bloomreach and Antavo

Yeo Valley Organic wanted to strengthen its community-focused appeal beyond supermarket shelves while rewarding customers who choose organic products. However, its existing loyalty approach wasn’t maximizing engagement or business impact.

The brand needed a platform that could deliver its unique “Farm to Fridge” experience digitally while maintaining its core values of fun, inclusivity, and community support.

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Defender boosts add-to-cart rate with conversational shopping assistant Bloomreach Clarity
Nearly 3% increase in add-to-cart rate

Defender Boosts Add-to-Cart Rates With Conversational Shopping

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Nearly 3% increase in add-to-cart rate

Defender Boosts Add-to-Cart Rates With Conversational Shopping

Marine retailer Defender found that it was seeing great in-store success, but now needed to find a way to expand that success online. To achieve this, Defender knew it needed to address several key obstacles with its online experience: 

  • It needed to be conversational. Defender’s success in person came from having conversations with customers. The brand needed to replicate this online in a way that captured the brand’s tone and voice. 
  • It needed to be easy to use. Defender couldn’t dedicate the resources to manually babysit a tool — the solution the brand implemented had to be easy to implement and low maintenance. 
  • It needed to be an expert. Powersports, and especially in the marine industry, is highly reliant on expertise. The solution would have to be able to navigate product complexity without overwhelming the customer. 
  • It needed to be dynamic. The online experience on Defender’s site would fall apart if customers were just getting static recommendations. Defender wanted to be able to adapt to customer needs and preferences in real time. 
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1080x600px-MyUS-Case-Study-Thumbnail-Logo-@2x
20% increase in revenue

MyUS Drives Global Growth and Streamlines Marketing With Bloomreach

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20% increase in revenue

MyUS Drives Global Growth and Streamlines Marketing With Bloomreach

With a diverse, international customer base, MyUS knew that serving the right marketing messages to the right audience was key to customer retention and growth. 

But a disconnected tech stack made this a difficult task. With data siloes slowing its marketing team down, MyUS struggled to segment relevant audiences and create timely, targeted messages. 

To deliver truly personalized campaigns, the company needed to:

  • Unify its customer data from all its sources to better understand each customer
  • Deliver relevant, loyalty-driving marketing campaigns to the right audience
  • Automate key interactions across its channels to engage customers at the right moment
See the Solution
1080x600pxlovall-Thumbnail-with-Logo-Patrick-Morin
25% increase in search-driven conversions

Patrick Morin Increases RPV by 8% With Bloomreach

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25% increase in search-driven conversions

Patrick Morin Increases RPV by 8% With Bloomreach

With a wide range of products and a customer base that spans different age groups, languages, and shopping preferences, Patrick Morin recognized that its on-site experience needed to be both accurate and intuitive to keep pace with the expectations of shoppers. The brand also had to balance operational efficiency with the ability to deliver personalized experiences at scale and better accommodate customers in the fluid home renovation market. 

However, Patrick Morin’s tech setup created several roadblocks:

  • Unreliable search. Customers frequently struggled to find products, especially when searching in Québec French — mixing English and French — or using slang terms. These frustrations often led to abandoned shopping journeys and lost revenue opportunities for Patrick Morin. 
  • Labor-intensive merchandising. A small ecommerce team had to manually update weekly flyers, seasonal promotions, and product rankings, leaving little capacity for more strategic merchandising initiatives.
  • Inconsistent product data. Gaps in the PIM system limited the ability to deliver precise results, enable faceted navigation, or lay the groundwork for advanced personalization.
  • Preparing for future growth. With B2B capabilities and advanced personalization on the roadmap, Patrick Morin knew its existing setup wouldn’t be able to support future needs for its continually expanding business. 
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1080x600pxlovall-Thumbnail-with-Logo-VEKE
58% increase in revenue from automated campaigns

Veke Increases Automated Campaign Revenue by 58% With Behavior-Based Marketing Automation

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58% increase in revenue from automated campaigns

Veke Increases Automated Campaign Revenue by 58% With Behavior-Based Marketing Automation

Veke wanted to expand its newsletter program and automate key marketing processes to fuel growth, but its existing platform couldn’t support these ambitions. The company needed a way to understand customer behavior at a deeper level and make data-driven decisions that would directly impact revenue.

The problem stack:

  • One-size-fits-all communication = missed engagement opportunities. The team was sending identical content to their entire CRM base, with no ability to tailor messages based on customer interests or behavior. This approach wasn’t sustainable for growth.
  • Limited segmentation and automation = reduced conversions and efficiency. Without proper tools to segment audiences or automate workflows, the marketing team couldn’t connect with customers at the right moments with relevant messages, leaving revenue on the table.
  • No visibility into newsletter performance = inability to scale personalization. The previous platform offered limited insights into how newsletter registrations and campaigns performed, making it impossible to optimize or scale personalization across channels.
  • Manual workflows = slow execution and missed opportunities. Time-consuming manual processes prevented the team from acting quickly on customer signals, causing them to lose momentum in their customer engagement strategy.
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33.5% more revenue

Fairphone’s Spare Parts Campaign Delivers More Than 33% Revenue Uplift 

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33.5% more revenue

Fairphone’s Spare Parts Campaign Delivers More Than 33% Revenue Uplift 

Fairphone needed to prevent customer churn after launching a new flagship model, The Fairphone (Gen. 6), while staying true to its sustainability mission: the most sustainable phone is the one you already own.

  • Post-launch anxiety = potential device abandonment. Fairphone 3, 4, and 5 users worried their devices were obsolete after the Fairphone 6 announcement, creating risk of premature upgrades or switching to competitors.
  • No dedicated retention mechanism = missed revenue. The brand needed a structured way to praise longevity to existing users for spare parts and accessory purchases.
  • Limited audience engagement = shallow relationships. Without an active newsletter funnel, Fairphone couldn’t nurture relationships with visitors who weren’t ready to purchase immediately.
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