With 550+ branches across the United Kingdom, Wolseley is a leading merchant in plumbing, heating, cooling, and infrastructure, striving to be the first choice for trade customers nationwide. Wolseley has seen great success through its strong customer service and supplier relationships, as well as specialist knowledge, ease of business, and competitive pricing.
As Wolseley continued its digital transformation journey, the company wanted to revamp its search solution and find a scalable way to understand its customers’ needs across segments without adding more manual tasks to its small merchandising team’s ever-expanding to-do list. To refine its search and merchandising practices and cater to its many varying customer segments, Wolesley chose Bloomreach Discovery to continue to future-proof its processes.