Shoppers are tired of hitting frustrating dead ends while shopping online. Our report uncovers what customers now expect from brands — and how you can deliver with conversational shopping.
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Our research shows that 93% of shoppers consider conversational capabilities important.
That means they’re going to seek out these conversations — with or without you. Simply having AI isn’t enough anymore, but having AI that can humanize shopping? That’s worth talking about.
Don’t just react — understand. Conversational shopping proactively engages your customers and adapts to their preferences.
In fact, AI shopping assistants are good enough that over 46% believe AI would offer more honest advice about an outfit than a friend.
Conversations make shopping feel magical again, which is why 97% of shoppers who have used an AI shopping assistant find it helpful.
And these customer likes lead to revenue spikes — expect an average of 33% higher revenue per visit with conversational shopping.
Conversational shopping is transforming how people shop. Get the insights you need to speak the language customers now expect. Our new report explores how conversational AI is teaching people to shop like humans again — and what that means for your brand.
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AI-native commerce search and merchandising that maximizes revenue per visitor.
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AI-driven shopping conversations that scale your best sales associate.