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Customer Success Stories

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200+

Case studies

from marketers and merchandisers like you

1,400+

Brands worldwide

across retail, iGaming, travel and hospitality, and more

$400B

Revenue impacted

— the equivalent of 25% of all online shopping experiences in the US and UK

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total revenue uplift

increase in revenue per visitor

Hobbycraft Adapts to Shifting Search Behavior With Search+

Plus1 Saves 10 Hours Weekly With Bloomreach and Snowflake

Motorpoint Boosts Email Efficiency by 40% Per Week With Bloomreach

revenue per email

of total email revenue

Revolution Beauty Unlocks Campaign Velocity and Revenue With Loomi Marketing Agent

Proven by 1,400+ Brands Across Industries

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The Mind Behind the Best Minds in Marketing

1:23

Alexander Platzbecker Head of Global eBusiness

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2:09

Daniel Barnes Senior CRM Executive

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1:38

Abbie Hodgson Senior CRM Manager

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Michał Wojas Director of E-commerce

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Michael Manson Head of E-Commerce

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Burkhard Henn CMO

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1:56

Peter Velits Co-owner

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Nicola Cottrell Head of CRM

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Mara Derakapet Senior Marketing Manager

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Harry Carpenter CRM Executive

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Pete Franco President

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Zephan Hazell eCommerce Manager

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1:42

Natasha Ripley CRM Manager

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Joshua Goedhuys Marketing Automation Specialist

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Mike Aspinall Data Activation Manager

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Manu Arjó Head of Product

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3:30

Amy R. G. Carr Chief Marketing Officer

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Graham Wilson Director of Digital and Omnichannel

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I want to see case studies

Retail & Brands

25% increase in conversions

American Meadows Grows Conversions with Bloomreach and Shopify

To best serve its diverse audience, American Meadows set out to create more personalized shopping experiences. Matching each shopping journey to a customer’s region, growing zone, and season was essential — a gardener in Vermont works with different plants, planted at a different time, than a gardener in New Mexico, and the brand wa…

7x higher conversion rates

Medik8 Delivers Personalized Skincare With Pathway and Loomi

As a premium skincare brand, Medik8 knew that a personalized shopping experience was vital for its audience — one that felt helpful, consistent, and precise, not intrusive or promotional. Shoppers often require guidance to build the right skincare routine, and Medik8 sought a solution that could power dynamic journeys that adapt to each i…

Dream Car Giveaways Drives 27% More Email Revenue With Loomi

In a saturated digital prize-draw market, Dream Car Giveaways needed to stand out from competitors. Blanket, batch-and-blast marketing campaigns are the industry norm, but Dream Car Giveaways recognized that intelligent, personalized marketing was the key to meaningful engagement. To do so, the brand needed a platform that could turn rea…

Retail & Brands

90% reduction in search redirects

Halfords Returns to Bloomreach For Search That Scales

For Halfords, ecommerce search determines how quickly and easily customers can find the right products and move through the path to purchase. As customers expected search to handle more complex queries and return relevant results faster, the search bar needed to go beyond basic navigation and actively support conversion and growth. Howeve…

Food and Beverage

+4.3PP increase in offer redemption

Coop Boosts Loyalty Offer Redemption by 4.3 PP With a Single Real-Time In-App Nudge

Coop’s personalized offers program was working — members activated offers, showed intent, and valued the discounts. The challenge was the last 30 seconds of the shopping trip. Offer activation ≠ offer redemption. A large segment of members regularly activated personal offers in the app before shopping, but repeatedly forgot to use …

Retail & Brands

20% uplift in revenue

Charles Tyrwhitt Consolidates Its Tech Stack and Drives 20% More Revenue With Loomi

To best serve its customers, Charles Tyrwhitt wanted to deliver personalized experiences that adapt to every shopping journey. But a sprawling marketing stack with multiple point solutions made this difficult to execute. Fragmented point solutions. With separate tools for email, campaign automation, on-site testing, and more, customer da…

Financial Services

SMG Replaces Legacy Platforms and Unifies 17 Brands With Bloomreach

SMG knew that consolidating its operations into a unified, customer-centric group was crucial. But with multiple brands operating their own tech stacks independently, the company faced several challenges: Fragmented tools across its portfolio. SMG’s business units each ran separate platforms — Salesforce Marketing Cloud, Emarsys, CrossE…

Retail & Brands

Wickes Continues To Build On Its Search Foundation With Bloomreach

As search became an increasingly important entry point for Wickes’ customers, expectations around relevance and speed continued to grow, particularly for high-intent users searching with specific product requirements. While Wickes already had a strong search foundation in place, evolving customer behavior introduced new complexity. Custo…

Travel & Transportation

3x increase in email open rates

Travelpass Group Builds Lasting Customer Relationships With Bloomreach

High-intent, time-sensitive travelers have traditionally been Travelpass Group’s most engaged audience. But as acquisition costs rose and the company’s brand portfolio grew, Travelpass Group wanted to transform these transactional relationships into lasting customer connections. Focusing on its Nitecrawler brand, Travelpass Group ai…

Meet Our Newest Customers

Follow us on LinkedIn for the full stories behind each partnership

Joined June 2026

"With Loomi AI, our teams finally have one scalable, real‑time platform to orchestrate journeys, build segments, and launch campaigns across all our brands and markets without relying on fragmented tools and manual work,"

Kjell Genbrugge Digital Solutions Manager, Yonderland

Joined June 2026

"Bloomreach doesn't just deliver technology, they've become a genuine thought partner in how we build experiences. They've changed the way our teams work."

Jon Higgins CTO at Wehkamp Retail Group

Joined June 2026

Serving travelers across 30+ languages, Destinia will use Bloomreach to unify their customer data and power personalization across email, push notifications, and ads.

Joined May 2026

"Bloomreach is amazing, It's easy to manage, user friendly, and fits very well with our goals — especially having a solution that marketers can actually use."

Anna Oscanoa Product Owner at marlies|dekkers

Joined May 2026

Loomi AI gives us the intelligent data foundation we were looking for. We can personalize across all our channels and offer the one-to-one service our customers expect.

Danny Cooper Chief Information and Digital Officer at Virgin Wines

Joined May 2026

Loomi AI gives us the foundation to truly understand our guests. It connects all our data and helps us create more meaningful experiences.

Louise Harris Head of Marketing at The Inn Collection Group

Joined April 2026

"What we really liked about Bloomreach is the ability to work seamlessly with Shopify and our huge retail presence, multiplying its value."

Pietro Rossato Digital Manager at PittaRosso

Joined April 2026

"Cost and speed have been big challenges for us, so we're excited to work with a partner like Bloomreach to improve the experiences we're able to deliver to our customers,"

Jason Smith Head of Marketing Technology at Laithwaites

Joined March 2026

"By replacing Klaviyo with Bloomreach, WBJ and Tish Lyon can now unify Shopify, POS, and offline data to discover more advanced segmentation and deliver milestone-driven journeys across email and SMS."

Joined March 2026

"Bloomreach is truly unique - it's the only platform that truly has customer data powering every experience, giving us endless capabilities for personalization."

Stephanie Nash Senior Ecommerce & Analytics Manager at AO

Backed by Thousands of Reviews

4.7

Gartner Peer Insights

4.45

TrustRadius Reviews

4.61

G2
Reviews

5

Robust CRM tool and best for campaign management

Megha S. Marketing Automation Specialist

4.5

Robust personalization for Email and SMS Marketing

Verified User Employee in Marketing

Advanced Segmentation and Automation Features Enhance Campaign Precision and Reporting

Marketing Associate Retail

4.5

AI-Powered Personalization and Omnichannel Marketing Made Easy with Bloomreach

Gerald S. Digital Marketer

5

How did I miss out on this amazing CRM platform? Check them out!

Verified User Manager in Marketing

One-stop shop for all things customer. Enabling a holistic and omnichannel view to target customers across all touchpoints.

Data and Analytics Manager Retail

4

Smart Search and Recommendations That Truly Understand Customers

Verified User Music

4.5

All-in-One Platform That Supercharges Personalization and Campaigns

Zethu F. E-commerce Marketing Assistant

4.5

A game changer for data management and customer outreach

Verified User Insurance

4.5

Intuitive and expansive marketing platform - opportunities are endless!

Verified User Executive in Marketing

A powerful engine for scalable, data-driven e-commerce growth!

Marketing Manager Retail

5

Powerful platform for personalized marketing and customer data optimization

Verified User Retail

5

We use it for e-mail marketing and Bloomreach easily ensures the best deliverability at top speeds.

Verified User Professional in Marketing

Integrating Email, SMS, And Push Notifications Improves Campaign Efficiency And Targeting

Marketing Manager Retail

3.5

Streamlined Personalization Across Multiple Brands

Verified User Professional in Corporate

The new AI Loomi features and the ability to build custom dashboards.

Marketing Manager Travel and Hospitality

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