260 Sample Sale Boosts Last Chance Campaign Conversion Rate 2.4x With Bloomreach’s Marketing Agent

Industry: Retail

Ecommerce Platform: Shopify

260 Sample Sale runs sample sale retail events online and in stores, featuring 400+ brands a year across categories that shift weekly — beauty one week, home the next, luxury after that. Every event is a new chance for shoppers to discover a brand they haven’t tried, at a discount.

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2.4
x
higher conversion rate
on Last Chance Campaigns
82
%
more efficient targeting
+ 6.2
%
conversion lift
on abandoned cart flows
2.4
x
higher conversion rate
on Last Chance Campaigns
82
%
more efficient targeting
+ 6.2
%
conversion lift
on abandoned cart flows

Challenge

260 Sample Sale needed its targeting to move as fast as its catalog — swinging from beauty to home to luxury week over week — across a 900K+ contact database, without losing the curated feel that keeps shoppers coming back.

  • Broad sends buried high-intent shoppers. Last Chance campaigns went out to 800K+ contacts at once, so loyal, ready-to-buy customers saw the same message as first-time browsers — diluting relevance and leaving revenue on the table.
  • Manual segmentation ate a full week’s capacity. Building audiences and assembling product blocks by hand consumed close to a full FTE’s worth of hours every week, leaving little room for new campaign strategy.
  • Weekly category shifts outpaced manual rules. With the catalog swinging between categories week to week, static segments couldn’t keep up — each new theme meant rebuilding targeting almost from scratch.
  • No proven, low-risk starting point for AI. The team wanted to hand complex campaigns to AI but needed a contained first win before trusting it with high-stakes sends like Last Chance.

Solution

260 Sample Sale rolled out Bloomreach’s marketing agent gradually — starting with cart and browse abandonment, then expanding to its flagship Last Chance campaign — letting the agent earn trust before taking on bigger sends.

  • “Start small, prove it” = cart and browse abandonment as the on-ramp. Bloomreach’s marketing agent first took over behavior-triggered abandonment flows, giving the team an early, contained win and the confidence to expand AI into higher-stakes campaigns.
  • Weekly category swings = an audience that resets itself. Whether the week’s spotlight was beauty, home, or luxury, our marketing agent rescanned the full customer base against each new theme — matching targeting to the moment instead of relying on last week’s segments.
  • From 800K to 36K = a Last Chance list built for conversion. For its weekly Last Chance send, Loomi analyzed the full contact database to surface the 36K highest-intent shoppers, replacing a blanket send to 800K+ recipients with a precision-built list.

How It Works

  1. A new weekly event launches — beauty, home, luxury, or another category — and the marketing agent scans the full customer database for that week’s context.
  2. Bloomreach’s marketing agent identifies the highest-intent shoppers based on behavioral and transactional signals, automatically building the Last Chance send list (36K, down from 800K+).
  3. In parallel, browse and cart abandonment triggers fire in real time, building a personalized follow-up for each shopper — no manual build required.
  4. Shopify Metafields feeds product-level metadata into Loomi, sharpening segmentation and recommendations around each customer’s preferences.
  5. Every flow reports performance back into Loomi, so targeting keeps improving without the team rebuilding campaigns from scratch each week.
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Given that one week may be beauty, then the next week may be home, the next week may be luxury items, Loomi being able to scan all of our customer data and target the right audience is so important.

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Laura DiGiovanna

Head of Marketing at 260 Sample Sale

Results

With Bloomreach’s marketing agent, 260 Sample Sale was able to automate key campaigns without sacrificing performance. 

  • Last Chance campaign conversion rate jumped 2.4x (1.44% → 3.45%), with a higher average order value ($200 → $206) — while reaching just 36K of the database instead of 800K+
  • 6.2% conversion lift from personalized, behavior-triggered abandoned cart flows
  • Over $580K in total AI-attributed revenue across four automated campaign scenarios — 6.5% of total revenue influenced by AI, 4.4% directly attributed

With cart/browse abandonment and Last Chance proving the model, 260 Sample Sale is extending Loomi-powered targeting to more of its weekly campaigns to keep pace with its shifting assortment.

“Having Loomi create the campaigns for us is great because it can find the right people and build the segments better than a human would have.”

 — Laura DiGiovanna, Head of Marketing at 260 Sample Sale

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