See Bloomreach in minutes
Take this self-guided tour to experience how Bloomreach makes online shopping personal.
LOOMI SHOPPING AGENT
Remembers Every Shopper. Guides Every Sale.
Loomi shopping agent works like your best store associate — one who never forgets a shopper.
It remembers past preferences, picks up mid-journey, and personalizes every recommendation in real time. And every conversation shows your merchandisers exactly what customers came to buy.
Real results from TFG, Bash, and BoohooMAN — measured against their own pre-agent baseline.
One Conversation,
One Perfectly Guided Journey
Loomi shopping agent treats every visit as one ongoing conversation — not a string of one-off searches. It remembers preferences, picks up where the last chat left off, and reasons through what each shopper really means. Every answer stays grounded in your live catalog — and it gets sharper with every conversation.
The Smartest Associate
on Your Site
Transform Conversations
Into Conversions
See how leading global brands are using Loomi shopping agent to orchestrate complex shopping journeys and drive incremental revenue.
“We were amazed at how large the conversion rate difference was. We’re excited to move the conversational agent further up the funnel and get them in front of users earlier in their journey at scale.”
“We were amazed at how large the conversion rate difference was. We’re excited to move the conversational agent further up the funnel and get them in front of users earlier in their journey at scale.”
Connect Your Commerce Tools To Close the Sale
Loomi shopping agent connects natively with your essential tools so shoppers never leave the chat.
It ingests Bazaarvoice and PowerReviews to summarize themes like fit and quote real customer reviews. When human support is needed, it seamlessly hands off to Sierra within the exact same window. Sierra takes over behind the scenes with the full transcript, meaning shoppers never have to repeat themselves.
What's Next for
Conversational Shopping
The conversational shopping experience is rapidly moving beyond the traditional website. Here’s a look at the capabilities rolling out throughout 2026.
Q2 2026
Checkout
& Payments
Integrations with PayPal will allow shoppers to seamlessly transition from product discovery to secure payment without ever breaking the conversational flow.
H2 2026
Omnichannel Deployment
The VIP assistant experience goes wherever your customers are. Deploy the exact same highly trained, personalized agent across your native mobile app and WhatsApp.
H2 2026
Headless
& Offsite Apps
Through the Model Context Protocol (MCP), brands will be able to plug the governed Bloomreach agent directly into external AI experiences without losing control of their merchandising rules or data.
See in 30 Minutes How Our Agent Can Sell Your Products
In this session, we’ll dive into your specific catalog and high-friction touchpoints to show you exactly where our shopping agent can increase conversions. What we’ll cover:
The VIP Sales Assistant
See how the agent handles complex, multi-constraint queries, asks clarifying questions, and curates perfect products instead of hitting dead ends.
A Connected Ecosystem
Watch how it acts as a true shopping companion by natively checking your catalog for specs, pulling in real customer reviews, and perfectly timing support handoffs.
Your Revenue Projection
We’ll help you estimate the lift in RPV (revenue per visit) based on real results from brands like TFG and Bash.
Frequently Asked Questions
Yes. The competitive advantage of our Loomi shopping agent is that it's powered directly by Bloomreach’s search functionality. This ensures Loomi AI deeply understands your specific product catalog, respects your strict merchandising rules, and applies your 1:1 personalization data to every single response.
Traditional chatbots are built on rigid decision trees primarily designed to deflect support tickets. Loomi shopping agent is an autonomous commerce engine. It uses multi-step reasoning to understand complex shopping intents, acts as a personalized stylist, and proactively guides users toward making a purchase.
Loomi shopping agent acts as a real-time focus group. The dedicated insights dashboard includes transcript analysis, showing you exactly what language your customers use, what products they are struggling to find, and where you have critical gaps in your site content.
It won't invent products. Every response is pulled from your live catalog and inventory — if it's not in stock, the agent won't surface it.