See Bloomreach in minutes
Take this self-guided tour to experience how Bloomreach makes online shopping personal.
Loomi Conversational Agent
Turn Complex Searches Into Guided Shopping Conversations
Forget generic chatbots that just deflect support tickets. Loomi Conversational Agent is an autonomous, end-to-end shopping companion.
It remembers shopper preferences, reasons through complex requests, fetches real customer reviews, and seamlessly guides every individual from their first search straight to checkout.
One Conversation,
One Perfectly Guided Journey
Loomi Conversational Agent acts like your top-performing store associate. Moving beyond single queries, it holds continuous, dynamic conversations that personalize product discovery in real time. Every interaction makes the underlying AI smarter, instantly transforming everyday chats into unprecedented insights into what your shoppers truly want.
The Smartest Associate
on Your Site
Transform Conversations
Into Conversions
See how leading global brands are using Loomi Conversational Agent to orchestrate complex shopping journeys and drive incremental revenue.
“We were amazed at how large the conversion rate difference was. We’re excited to move the conversational agent further up the funnel and get them in front of users earlier in their journey at scale.”
“We were amazed at how large the conversion rate difference was. We’re excited to move the conversational agent further up the funnel and get them in front of users earlier in their journey at scale.”
Connect Your Commerce Tools To Close the Sale
Loomi Conversational Agent connects natively with your essential tools so shoppers never leave the chat.
It ingests Bazaarvoice and PowerReviews to summarize themes like fit and quote real customer reviews. When human support is needed, it seamlessly hands off to Sierra within the exact same window. Sierra takes over behind the scenes with the full transcript, meaning shoppers never have to repeat themselves.
The Future
of the Conversational
Ecosystem
The conversational shopping experience is rapidly moving beyond the traditional website. Here’s a look at the capabilities rolling out throughout 2026.
Q2 2026
Checkout
& Payments
Integrations with PayPal will allow shoppers to seamlessly transition from product discovery to secure payment without ever breaking the conversational flow.
H2 2026
Omnichannel Deployment
The VIP assistant experience goes wherever your customers are. Deploy the exact same highly trained, personalized agent across your native mobile app and WhatsApp.
H2 2026
Headless
& Offsite Apps
Through the Model Context Protocol (MCP), brands will be able to plug the governed Bloomreach agent directly into external AI experiences without losing control of their merchandising rules or data.
See in 30 Minutes How Our Agent Can Sell Your Products
In this session, we’ll dive into your specific catalog and high-friction touchpoints to show you exactly where our conversational agent can increase conversions. What we’ll cover:
The VIP Sales Assistant
See how the agent handles complex, multi-constraint queries, asks clarifying questions, and curates perfect products instead of hitting dead ends.
A Connected Ecosystem
Watch how it acts as a true shopping companion by natively checking your catalog for specs, pulling in real customer reviews, and perfectly timing support handoffs.
Your Revenue Projection
We’ll help you estimate the lift in RPV (revenue per visit) based on real results from brands like TFG and Bash.
Frequently Asked Questions
Traditional chatbots are built on rigid decision trees primarily designed to deflect support tickets. Loomi Conversational Agent is an autonomous commerce engine. It uses multi-step reasoning to understand complex shopping intents, acts as a personalized stylist, and proactively guides users toward making a purchase.
Loomi Conversational Agent acts as a real-time focus group. The dedicated insights dashboard includes transcript analysis, showing you exactly what language your customers use, what products they are struggling to find, and where you have critical gaps in your site content.
No. Because Loomi Conversational Agent operates natively on top of Bloomreach’s search engine, its responses are strictly grounded in your actual real-time product catalog and inventory data.