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Customer Success Stories

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Case Studies

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1,400+

Brands worldwide

across retail, igaming, travel & hospitality and more

$400B

Revenue Impacted

the equivalent of 25% of all online shopping experiences in US & UK

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The Mind Behind The Best Minds in Marketing

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Alexander Platzbecker Head of Gloval eBusiness
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Abbie Hodgson Senior CRM Manager
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Michał Wojas Director of E-commerce
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Michael Manson Head of E-Commerce
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Nicola Cottrell Head of CRM
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Harry Carpenter CRM Executive
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Zephan Hazell eCommerce Manager
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Manu Arjó Head of Product
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Sofology Weaves Online and Offline Data Into Personalized Customer Journeys with Bloomreach
Home & Furniture
Retail & Brands
16% Conversion Rate

Sofology Weaves Online and Offline Data Into Personalized Customer Journeys with Bloomreach

Sofology recognizes that a sofa is one of the biggest investments that people make. Making a purchase is often a lengthy process that blends in-store visits, online browsing, and careful deliberation.  To best serve its audience and help them choose the right product, the brand wanted to build a welcome email campaign that embraced the un…
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Meet Our Newest Customers

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Joined June 2026
"With Loomi AI, our teams finally have one scalable, real‑time platform to orchestrate journeys, build segments, and launch campaigns across all our brands and markets without relying on fragmented tools and manual work,"
Kjell Genbrugge Digital Solutions Manager, Yonderland
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Joined June 2026
"Bloomreach doesn't just deliver technology, they've become a genuine thought partner in how we build experiences. They've changed the way our teams work."
Jon Higgins CTO at Wehkamp Retail Group
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Joined June 2026
Serving travelers across 30+ languages, Destinia will use Bloomreach to unify their customer data and power personalization across email, push notifications, and ads.
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Joined May 2026
"Bloomreach is amazing, It's easy to manage, user friendly, and fits very well with our goals — especially having a solution that marketers can actually use."
Anna Oscanoa Product Owner at marlies|dekkers
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Joined May 2026
Loomi AI gives us the intelligent data foundation we were looking for. We can personalize across all our channels and offer the one-to-one service our customers expect.
Danny Cooper Chief Information and Digital Officer at Virgin Wines
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Joined May 2026
Loomi AI gives us the foundation to truly understand our guests. It connects all our data and helps us create more meaningful experiences.
Louise Harris Head of Marketing at The Inn Collection Group
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Joined April 2026
"What we really liked about Bloomreach is the ability to work seamlessly with Shopify and our huge retail presence, multiplying its value."
Pietro Rossato Digital Manager at PittaRosso
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Joined April 2026
"Cost and speed have been big challenges for us, so we're excited to work with a partner like Bloomreach to improve the experiences we're able to deliver to our customers,"
Jason Smith Head of Marketing Technology at Laithwaites
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Joined March 2026
"By replacing Klaviyo with Bloomreach, WBJ and Tish Lyon can now unify Shopify, POS, and offline data to discover more advanced segmentation and deliver milestone-driven journeys across email and SMS."
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Joined March 2026
"Bloomreach is truly unique - it's the only platform that truly has customer data powering every experience, giving us endless capabilities for personalization."
Stephanie Nash Senior Ecommerce & Analytics Manager at AO
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Backed by Thousands of Reviews

4.7

Gartner Peer Insights

4.45

TrustRadius Reviews

4.61

G2
Reviews
5
Robust CRM tool and best for campaign management
Megha S. Marketing Automation Specialist
G2
4.5
Robust personalization for Email and SMS Marketing
Verified User Employee in Marketing
TrustRadius
4
Advanced Segmentation and Automation Features Enhance Campaign Precision and Reporting
Marketing Associate Retail
Gartner
4.5
AI-Powered Personalization and Omnichannel Marketing Made Easy with Bloomreach
Gerald S. Digital Marketer
G2
5
How did I miss out on this amazing CRM platform? Check them out!
Verified User Manager in Marketing
TrustRadius
5
One-stop shop for all things customer. Enabling a holistic and omnichannel view to target customers across all touchpoints.
Data and Analytics Manager Retail
Gartner
4
Smart Search and Recommendations That Truly Understand Customers
Verified User Music
G2
4.5
All-in-One Platform That Supercharges Personalization and Campaigns
Zethu F. E-commerce Marketing Assistant
G2
4.5
A game changer for data management and customer outreach
Verified User Insurance
G2
4.5
Intuitive and expansive marketing platform - opportunities are endless!
Verified User Executive in Marketing
TrustRadius
4
A powerful engine for scalable, data-driven e-commerce growth!
Marketing Manager Retail
Gartner
5
Powerful platform for personalized marketing and customer data optimization
Verified User Retail
G2
5
We use it for e-mail marketing and Bloomreach easily ensures the best deliverability at top speeds.
Verified User Professional in Marketing
TrustRadius
5
Integrating Email, SMS, And Push Notifications Improves Campaign Efficiency And Targeting
Marketing Manager Retail
Gartner
3.5
Streamlined Personalization Across Multiple Brands
Verified User Professional in Corporate
TrustRadius
5
The new AI Loomi features and the ability to build custom dashboards.
Marketing Manager Travel and Hospitality
Gartner
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