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COMPANY

GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more people around the world.

INDUSTRY

B2B Commerce

PRODUCT

Bloomreach Experience

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INTRO

GrandVision knows the importance of a having a clear vision of what’s ahead. A global leader in optical retailing, their established brands such as Vision Express, Pearle, Eye Wish, Apollo-Optik, Synoptik and GrandOptical, help millions of customers see more clearly every day.

While GrandVision may be best known for their 7,000+ brick-and-mortar stores, it’s easy to see that digital experience will be an increasingly large part of their success – both in terms of online commerce and also digital influencing physical store sales (e.g. omni-channel effect). GrandVision conducted a deep research into their customer journey to determine the customer pain points and unmet needs. They identified what was needed from a central digital commerce platform to enable a unique and creative customer experience for each of their brands using a single underlying tech stack and solve those needs and pain points.

One significant criteria stood out, the need for for a front-end customer experience layer that is de-coupled from the business logic layer in order to give their 30+ brands across 44+ countries the freedom to create their own identity while keeping the back-end consistent for easy maintenance and scaling.

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SOLUTION

Critical Criteria For A Digital Platform

  • A Cloud environment where the underlying engine remains the same for every brand, while the changing top layer differentiates.
  • An API-based platform with bestof-breed code and API libraries to fit their open innovation approach and drive scalability.
  • A decoupling of back-end logic and front-end design so each brand has freedom to create a unique identity.
  • An intuitive interface that gives marketing & eCommerce teams the keys to brand experience creation with the least possible dependence on IT.

With these critical criteria in mind, GrandVision chose a combination of Bloomreach’s Digital Experience Platform, Bloomreach Experience, and the Commercetools “headless commerce” platform as the central engine of their digital channels.

“GrandVision represents the type of innovative retailer that will thrive globally by meshing online and offline customer journey including future channels such as virtual assistants or social selling. That fits exactly with our post-web DNA.” said Dirk Hoerig, CEO of commercetools. “We are thrilled to help this dynamic company to handle its transactions in all 44 countries it’s active in, with just one commerce platform.”

GrandVision’s Favourite Feature

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Content Management

Edit and preview content without leaving the page with preview that includes text, visuals and products inserted on the page. Launch, manage and customize campaign specific landing pages and microsites at top speed without depending on IT.