Webinar

Wickes: Making It Easy to Shop

Learn how Wickes are making shopping easy by offering a slick and engaging customer journey - which drives revenue!

Duration: 20 minutes
Watch the On-demand Webinar now

Join Neil Kirkpatrick, Multi Channel Development Manager at Wickes for a 20 min micro-webinar on:

  • Their roadblocks to delivering an excellent end to end customer journey
  • Why they focused on personalising buying journeys across all touchpoints to improve customer experience
  • How they continue to innovate and improve the shopping experience

84% of companies that work to improve their customer experience report an increase in their revenue.*

At Wickes, the British home improvement retailer, upgrading the online customer experience is a top priority.

Join us for a webinar to learn their secrets to personalising customer journey.

*(Global Customer Experience Benchmarking Report, Dimension Data 2019)

Meet the speakers

Neil Kirkpatrick, Multi Channel Development Manager, Wickes

Neil Kirkpatrick, Multi Channel Development Manager, Wickes

A self-motivated individual who has over 15 years’ experience in eCommerce and digital project management and 8 years of working with Agile. Thrives in a pressured environment and strives to deliver product of the highest standard, whilst engaging others to utilise their skills to the best of their abilities.

Neil Kirkpatrick, Multi Channel Development Manager, Wickes

A self-motivated individual who has over 15 years’ experience in eCommerce and digital project management and 8 years of working with Agile. Thrives in a pressured environment and strives to deliver product of the highest standard, whilst engaging others to utilise their skills to the best of their abilities.

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