Transforming the End-to-End Digital Customer Journey in Banking and Insurance

Featuring Forrester Analyst

Duration: 45 minutes
Watch the On-demand Webinar Now

Join this on-demand webinar to learn:

  • Why customers struggle to find suitable financial products online
  • What prevents Financial Services companies from delivering superior customer experiences
  • How to use digital touchpoints to deliver value across the entire customer life-cycle

Leading businesses including Uber, Amazon, and Netflix have changed the expectations consumers have for all digital business interactions. Therefore many Financial Services companies are under pressure to optimise the use of digital touchpoints to convert, engage and retain their digitally-native customers.

In this webinar our guest speaker Oliwia Berdak from Forrester will help Banks and Insurance companies to address the top 3 customer journey challenges that get in the way of driving sales and customer loyalty.

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