Single Customer View Ready for Activation
Collect all customer data relevant for activation in a single place that powers personalization across the customer journey. This includes on-site data, back-end data, offline data, calculated metrics, and predicted future data. Make customer insights, segments, and attributes available in real time to create personalized experiences at scale.
Real-time Analytics That's Truly Real Time
Capture and visualize insights from data the moment you need it. Dig as deep as you want thanks to an event-based data model. Get a high-level overview as well as deep analyses with the customizable nature of reports, cohorts, analyses, custom metrics, and dashboards. Uncover previously unseen trends thanks to identity resolution and profile stitching across devices and data sources.
Trigger Personalized Campaigns
Adapt your campaigns to the customer’s behavior in real time and stop delivering ineffective campaigns with the wrong message at the wrong time. Use the event data in the single customer view to trigger campaigns in email, SMS, display ads, or 10+ other marketing channels, as well as on-site or in-app. Easily manage complex campaigns, thanks to an intuitive visual scenario builder.
Foresee Your Customers' Next Steps
Stop Relying on Cookies
Build relationships with customers thanks to our first-party data platform. Stop relying on third-party cookies that are being severely limited by major browsers. Get an accurate picture of customer behavior and improve your performance metrics while respecting customer privacy at the same time.
Real-Time Customer Journeys FAQs
Common questions about delivering real-time customer journeys with the Bloomreach Commerce Experience Cloud.
Yes! Our first-party data platform helps companies build direct relationships with customers and offers a range of solutions for the technical, legal, and privacy respecting aspects of the world without third-party cookies.