Real-Time Customer Journeys
AI-Powered Real-Time Customer Journey Platform
Improving the User Experience Through Personalization
Retaining shopper engagement is a significant challenge for even the top ecommerce brands today. It is crucial for you to actively optimize user experience offerings to ensure maximum satisfaction.
Maximize Engagement And Boost Revenue
The personalized experience you provide to your customers has a direct impact on your business. Real-time personalization is a proven strategy that can significantly improve profitability.
Foresee Your Customers' Next Steps
Predict customer intent using machine learning and predictive analytics to rank customers by propensity to make purchases, open emails, and churn. Use these insights to optimize marketing campaigns.
Features
A Single Customer View Ready for Activation
Collect all customer data relevant for activation in a single place that powers personalization across the customer journey. This includes on-site data, back-end data, offline data, calculated metrics, and predicted future data. Make customer insights, segments, and attributes available in real time to create personalized experiences at scale.
Real-Time Analytics That Are Truly Real Time
Capture and visualize insights from data the moment you need it. Dig as deep as you want thanks to an event-based data model. Get a high-level overview as well as deep analyses with the customizable nature of reports, cohorts, analyses, custom metrics, and dashboards. Uncover previously unseen trends thanks to identity resolution and profile stitching across devices and data sources.
Trigger Personalized Campaigns
Adapt your campaigns to the customer’s behavior in real time and stop delivering ineffective campaigns with the wrong message at the wrong time. Use the event data in the single customer view to trigger campaigns in email, SMS, display ads, or 10+ other marketing channels, as well as on-site or in-app. Easily manage complex campaigns, thanks to an intuitive visual scenario builder.
We Help Big Names Make a Big Difference in Engagement
Stop Relying on Cookies
Revolutionize Customer Connections With First-Party Data
Build relationships with customers thanks to our first-party data platform. Stop relying on third-party cookies that are being severely limited by major browsers.
Balance Customer Insight with Privacy Integrity
Get an accurate picture of customer behavior and improve your performance metrics while respecting customer privacy at the same time.
Powerful Results With Easy-to-Use Tools
Lower CAC With Lookalike Customer Segments Based on LTV or Purchase Intent
Target specific segments based on demographics, behaviors, and interests to reach a broader audience instantly. Synchronize lists and segments, create lookalike audiences, and track these events.
Revive Dormant Customers with Omnichannel Win-Back Campaign
Help recover lost revenue by bringing back inactive customers into the funnel, prevent customers from churning, and gather feedback on why customers became inactive to improve the customer experience.
Personalize Automated Newsletters With Content and Dynamic Product Recommendations
Transform your newsletter by adding personalization to increase engagement and boost conversions. This can be achieved by personalizing regular automated newsletters with relevant content and dynamic product recommendations.
Boost Conversions by Targeting High-Potential Customers With AI
Loomi AI predicts each customer’s probability of purchase and automatically segments them into high, medium, or low segments as their behavioral patterns change in real time. Then, update marketing budgets to boost overall marketing performance.
AI-powered Segmentation Based On Return Behavior
To maximize customer insights, Loomi AI identifies serial returners by analyzing their purchase and return behavior. Marketers use this information to create personalized strategies and messages for improved customer satisfaction and loyalty.
Boost Email Conversions with AI-powered Contextual Personalization
Transform your newsletter with AI-powered personalization. Loomi AI analyzes customer context, real-time preferences, and historical interactions to display the most engaging email variant.
Explore Related Products
Email Marketing
Drive more revenue with fewer sent emails.
SMS & Messaging
Text less and convert more customers.
Ads & Retargeting
Reduce CAC on popular ad platforms with your existing data.
Web Personalization
Utilize real-time browsing behavior, rich data, and Loomi to revolutionize your customer experience.
Mobile and App Marketing
Drive engagement & retention with personalized messages.
Omnichannel Orchestration
Drive engagement & retention with personalized messages across all channels.
Marketing intelligence &AI
Identify trends in behavior and optimize campaigns with AI.
Experiments & A/B Testing
Achieve rapid results with our testing capabilities.
Common Questions about Real-Time Customer Journeys
How does Bloomreach create personalized customer journeys using AI?
Bloomreach uses Loomi AI to automatically analyze customer behavior and create personalized journeys in real-time. Our platform tracks individual interactions across all touchpoints and uses machine learning to predict the next best action for each customer. You can set up automated triggers based on customer actions, preferences, and lifecycle stage using our drag-and-drop visual builder without any coding required.
Does Bloomreach offer real-time personalization for email marketing?
Yes, Bloomreach provides comprehensive real-time personalization across all marketing channels including email, SMS, web, and mobile. Our AI engine processes customer data within 100 milliseconds to deliver personalized content, product recommendations, and optimal send times. Every message is automatically optimized based on individual customer behavior as they engage with your brand.
What platforms can Bloomreach integrate with for marketing automation?
Bloomreach offers 130+ pre-built integrations including major e-commerce platforms like Shopify, Magento, BigCommerce, and Salesforce Commerce Cloud. We also provide flexible APIs and webhooks for custom integrations. Our drag-and-drop interface makes it easy to connect your existing tech stack and start creating unified customer experiences.
How easy is it to create email campaigns in Bloomreach without coding?
Creating campaigns is simple with our drag-and-drop visual email builder – no coding required. You can design responsive emails using pre-built templates, add dynamic content blocks, and set up automated journeys in minutes. The platform includes AI-powered content generation, smart send time optimization, and automatic A/B testing to maximize engagement.
Which AI features does Bloomreach provide for email personalization?
Bloomreach’s Loomi AI provides predictive analytics, automated customer segmentation, dynamic content personalization, optimal send time calculation, and product recommendation engines. Our AI continuously learns from customer behavior to improve campaign performance, predict churn risk, and identify high-value customers automatically across all marketing channels.
Can Bloomreach help with cookieless marketing strategies?
Yes, Bloomreach’s first-party data platform helps you build direct customer relationships without relying on third-party cookies. We provide prebuilt tools for zero-party data collection, progressive profiling, and consent management while ensuring full GDPR and CCPA compliance. Our privacy-by-design approach maintains personalization effectiveness in the cookieless future.
What makes Bloomreach different from other email marketing platforms?
Bloomreach combines AI-powered marketing automation with deep e-commerce expertise in one unified platform. Our Loomi AI is specifically trained on commerce data, providing more relevant insights than generic marketing tools. We offer true omnichannel orchestration across 13+ channels, real-time personalization, and a no-code interface that makes advanced automation accessible to any team size.
How quickly can you implement Bloomreach and see marketing results?
You can implement AI-powered personalization and launch campaigns within 30 days using our pre-built templates and quick-start guides. While preliminary performance indicators are visible immediately through real-time analytics, measurable improvements in engagement and conversion rates typically develop within 3-6 months (proven by Forrester TEI study) as our AI optimizes continuously based on customer interactions.
