Real-time Customer Journeys

Collect, analyze, orchestrate, and predict customer journeys at scale with the only e-commerce data platform on the market focused on driving measurable revenue impact.

Single Customer View Ready for Activation

Collect all customer data relevant for activation in a single place that powers personalization across the customer journey. This includes on-site data, back-end data, offline data, calculated metrics, and predicted future data. Make customer insights, segments, and attributes available in real time to create personalized experiences at scale.

Real-time Analytics That's Truly Real Time

Capture and visualize insights from data the moment you need it. Dig as deep as you want thanks to an event-based data model. Get a high-level overview as well as deep analyses with the customizable nature of reports, cohorts, analyses, custom metrics, and dashboards. Uncover previously unseen trends thanks to identity resolution and profile stitching across devices and data sources.

Trigger Personalized Campaigns

Adapt your campaigns to the customer’s behavior in real time and stop delivering ineffective campaigns with the wrong message at the wrong time. Use the event data in the single customer view to trigger campaigns in email, SMS, display ads, or 10+ other marketing channels, as well as on-site or in-app. Easily manage complex campaigns, thanks to an intuitive visual scenario builder.

Learn more about Omnichannel Orchestration

Foresee Your Customers' Next Steps

Predict the future intent of customers with the help of machine learning and predictive analytics. Rank every single customer with a different propensity to complete actions like purchase, email open, and churn. Use these insights to determine the best action, channel, message, and time to boost the performance of your marketing campaigns.

Stop Relying on Cookies

Build relationships with customers thanks to our first-party data platform. Stop relying on third-party cookies that are being severely limited by major browsers. Get an accurate picture of customer behavior and improve your performance metrics while respecting customer privacy at the same time.

Learn How Commerce Companies Across the World Use Bloomreach

11.5%

Higher conversion rate with Bloomreach Engagement

"The next logical step for us was Bloomreach Engagement after outgrowing our previous marketing automation platform. It has the perfect combination of ease of use and complexity. It has truly enabled us to deliver personalized experiences at scale."

Tom Reding

Group Digital Director, BrewDog

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Improved

performance tracking with Bloomreach Engagement

"I've been so impressed by the consent integration with Bloomreach. We can use the tool to collect consent from customers, and then, everything is completely integrated into our communications with them."

Jamie Evawin

Senior Optimization and Analytics Lead for musicMagpie

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Site Search FAQs

Common questions about delivering real-time customer journeys with the Bloomreach Commerce Experience Cloud.

Yes! Our first-party data platform helps companies build direct relationships with customers and offers a range of solutions for the technical, legal, and privacy respecting aspects of the world without third-party cookies.

Bloomreach offers pre-built integrations with other vendors and also customizable webhooks and APIs that make it as easy as possible to integrate with your current vendor.

Hey, interested in delighting your customers?

There’s a reason we’re trusted by 850+ customers worldwide. Find out today how Bloomreach's comprehensive e-commerce cloud platform can help you achieve your desired business outcomes too. Leave us your contact info and an advisor will reach out to understand your requirements and schedule a time that suits you!

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