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Post-Purchase NPS survey Email

An email with a Net Promoter Score (NPS) survey is sent to customers post-purchase to get insights about their experience. It’s an effective way to get feedback on different aspects of the process and take a proactive approach on future enhancements.

Goal

Insights

Maturity

Basic

Channel

Email

Tags

Purchase Experience, Strategic Insights

Metrics

CLTV, Purchase Frequency, Retention Rate

Industries

Available in Use Case Center

Customers who have successfully completed a purchase can be considered verified customers and potential returning customers. Deploying an NPS survey, which may be useful for finding ways to improve the customer experience and drive word-of-mouth (WOM) marketing, allows you to gather feedback on their experience immediately following the transaction.

“Rapidly growing companies constantly look for opportunities to improve their customer experience. Customer feedback is a great way to gain insight into what their customers perceive as areas for improvement.”

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