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Post-purchase NPS Survey Email
An email with a Net Promoter Score (NPS) survey is sent to customers post-purchase to get insights about their experience. It's an effective way to get feedback on different aspects of the process and take a proactive approach on future enhancements.
Maturity
maturity-basic
Tags
use-case-tag-purchase-experience,
use-case-tag-strategic-insights
Customers who have successfully completed a purchase can be considered verified customers and potential returning customers. Deploying an NPS survey, which may be useful for finding ways to improve the customer experience and drive word-of-mouth (WOM) marketing, allows you to gather feedback on their experience immediately following the transaction.
“Rapidly growing companies constantly look for opportunities to improve their customer experience. Customer feedback is a great way to gain insight into what their customers perceive as areas for improvement.”
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