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Omnichannel Post-Purchase NPS Survey

Send customers an email with a Net Promoter Score (NPS) survey right after they make a purchase on your site. If they visit your site again without responding to the email survey, they’ll also see an on-site banner with the survey. This use case allows you to gather feedback at a crucial point in the customer journey so you can find opportunities to improve CLTV and retention.

Learn more on the documentation page.

Goal

Retention

Maturity

Basic

Channel

Omnichannel

Tags

  • Purchase Experience, Strategic Insights

Metrics

  • CLTV, Purchase Frequency, Retention Rate

Industries

  • Ecommerce, Retail, Travel
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Omnichannel Post-Purchase NPS Survey

“Get the valuable feedback you need to improve your business. Reach your customers right after their purchase, while the experience is still fresh in their memory, across a range of channels.”

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