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Omnichannel Post-Purchase NPS Survey

Send customers an email with a Net Promoter Score (NPS) survey right after they make a purchase on your site. If they visit your site again without responding to the email survey, they’ll also see an on-site banner with the survey. This use case allows you to gather feedback at a crucial point in the customer journey so you can find opportunities to improve CLTV and retention.

Learn more on the documentation page.

Goal

Retention

Maturity

Basic

Channel

Omnichannel

Tags

Purchase Experience, Strategic Insights

Metrics

CLTV, Purchase Frequency, Retention Rate

Industries

Ecommerce, Retail, Travel

“Get the valuable feedback you need to improve your business. Reach your customers right after their purchase, while the experience is still fresh in their memory, across a range of channels.”

Explore more from our Use Case Library

Omnichannel Abandoned Cart Flow

Retention Dashboard

Abandoned Cart SMS

Snapchat Conversion API

Email Optimization Autosegments

Loyalty Program

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