See All Use Cases

Omnichannel Post-Purchase NPS Survey

Post-transaction, the customer receives an email with a Net Promoter Score (NPS) survey to solicit feedback on their experience. Subsequently, any customers who didn’t respond to the email survey but visit your website again will see a banner with the survey.

Goal

Insights

Maturity

Basic

Channel

Omnichannel

Tags

Purchase Experience, Strategic Insights

Metrics

CLTV, Purchase Frequency, Retention Rate

Industries

Collect feedback on the customer’s experience as soon as they’ve completed their transaction. This omnichannel approach of utilizing both emails and banners will improve the collection rate of responses, especially from customers who are unresponsive to emails.

“Rapidly growing companies constantly look for opportunities to improve their customer experience. Customer feedback is a great way to gain insight into what their customers perceive as areas for improvement.”

Explore more from our Use Case Library

Omnichannel Welcome Flow

Web Personalization

Next-Day Delivery Countdown Banner

Web Personalization

Abandoned Browse Banner

Bi-Weekly Product Recommendation Newsletter

Key Customer Segments & Insights Dashboard

Web Personalization

YouTube Video Banner

Personalized Customer Journeys Lead To Better Customer Experiences

There’s a reason we’re trusted by 1,400+ brands worldwide