See All Use Cases

Omnichannel Abandoned Cart Flow

When customers abandon their shopping basket, a personalized email, browser/mobile push notification, or SMS/MMS is sent to them with the items they left in the cart. Added products in the shopping basket mean the customer is quite far in the buying process; therefore, reminding them of the products increases the chances of them completing the purchase and increasing the conversion rate.





Plug and play use case omnichannel abandoned cart flow

The average ecommerce site loses over 75% of its online sales to cart abandonment. As the customers had already added products to the basket, they were close to buying them. This Use Case reminds the customers of the forgotten items after a few hours or days, which leads to an increase in the conversion rate.

“For every 10 customers who add an item to their shopping cart, 7 leave without following through on the purchase. Combat this with our omnichannel flow communication and remind your customers of the products they like. 50% of users who click on an abandoned email end up making a purchase!”

Explore more from our Use Case Library

Web Personalization
Cart Update Banner With Recommendations
Web Personalization
Single Opt-in Subscription Banner
Automated Newsletter for New Items of Interest
Abandoned Browse Email
Omnichannel Post-Purchase NPS Survey
Name Day Campaign

Personalized Customer Journeys Lead To Better Customer Experiences

There’s a reason we’re trusted by 1,400+ brands worldwide

Life With Bloomreach

Watch this video to learn what your life could look like when you use Bloomreach.