How To Reduce Cart Abandonment: The Role Of AI-Powered Personalization in Profitable Sales
Cart abandonment can be a silent killer of ecommerce revenue. You spend time and money bringing customers to your site, they browse, add products to their cart, and then… nothing. They leave without completing the purchase. A staggering 70% of shopping carts are abandoned across the ecommerce world. That’s a huge missed opportunity for profitability. […]
How AI Technology Will Transform Customer Engagement
While it might seem like artificial intelligence should stay out of customer service, it’s actually a major advantage for creating great customer experiences. Human interaction is still important, but today’s shoppers expect brands to know their needs and respond quickly and accurately — something AI excels at. AI technology can help identify and meet customer […]
Omnichannel Loyalty Programs: A Comprehensive Guide for Businesses
One of the biggest challenges for any business is getting customers to keep coming back. After all, customer loyalty is what keeps a business thriving. This is why brands offer customer loyalty programs — to maintain lasting relationships and convert them into repeat buyers. However, many brands make a common mistake. They think traditional loyalty […]
Personalized Guided Purchase Campaign
Opportunity Deliver a flexible, conversational shopping experience for customers who are not exactly sure what they are seeking for. By combining quick-reply prompts with open-ended questions in a real-time flow, you can refine product suggestions on the fly, making the journey both engaging and trust-building. Example After a customer indicates they are looking to make […]
Booking Confirmations with Upsell
Opportunity Use real-time booking confirmations to provide clear reservation details immediately, while seamlessly suggesting relevant upgrades or add-ons. This builds trust by confirming every aspect of the booking and creates new revenue opportunities from the outset of the customer’s journey. Example Immediately after a guest completes their reservation, they receive a concise message recapping their […]
Product Discovery Quiz
Opportunity Create a guided, interactive product discovery experience by asking shoppers targeted questions. This helps identify items that align with their specific preferences, leading to higher engagement, smoother decision-making, and increased conversions. At the same time, you gather valuable customer data that can inform and personalize future marketing campaigns. Example Invite customers to complete a […]
