Opportunity
Deliver a flexible, conversational shopping experience for customers who are not exactly sure what they are seeking for. By combining quick-reply prompts with open-ended questions in a real-time flow, you can refine product suggestions on the fly, making the journey both engaging and trust-building.
Example
After a customer indicates they are looking to make a purchase, present a conversational flow that asks key questions to refine their options. As they select interactive buttons, or type in keywords, they progressively narrow down their ideal product features. Finally, they receive a curated carousel showcasing top suggestions, enabling them to choose confidently and complete the purchase seamlessly.
Value
By helping shoppers discover the right product through an intuitive dialogue that helps with difficult decision-making, you foster higher conversion rates, deeper customer satisfaction, and long-term loyalty.
