Retention dashboard

Visualize Customer Retention and Loyalty in One Comprehensive View

Transform scattered retention data into actionable intelligence with a comprehensive dashboard that reveals your customer loyalty patterns. Track cohort performance, repeat purchase rates, and average time between orders to identify which customers drive long-term value. Stop drowning in spreadsheets and start making retention decisions with confidence — your most valuable customers depend on it.

Channel

Products:

Marketing Automation

Industries:

Ecommerce Retail

Goal:

Analyse Data

Metrics:

CLTV Retention Rate Return Rate

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Why Marketers Use Bloomreach for Customer Retention

Customer retention data is often scattered across multiple systems, making it nearly impossible to get a clear picture of loyalty patterns and retention performance. You need to understand which customers are staying and which are leaving — and why. However, pulling this data manually takes hours and often delivers incomplete insights. Bloomreach Engagement consolidates all your retention metrics into one intuitive dashboard, giving you instant visibility into cohort analysis, repeat rates, and purchase patterns. This means you can quickly identify at-risk segments and double down on what keeps your best customers coming back.

Get Inspired: Build a Retention Dashboard With Confidence

Retention Dashboard

Prebuilt Use Case

A comprehensive analytics solution that visualizes customer retention and loyalty metrics in one unified dashboard. Track cohort performance, repeat purchase rates, last month’s retention, three-month cohort analysis, and average time between purchases. Features a session return funnel specifically designed to analyze non-subscriber behavior patterns. This ready-made solution eliminates data confusion by grouping essential retention insights into easily digestible, actionable intelligence for data-driven retention strategies.

How It Works

Bloomreach Engagement automatically tracks and segments your customers based on their purchase behavior and interaction patterns across all touchpoints.

The dashboard consolidates key retention metrics, including repeat purchase rates, customer lifetime value, and average time between orders, into visual cohort analyses.

Use retention insights to create targeted campaigns for at-risk segments and optimize your customer lifecycle marketing strategy.

Hospitality Travel and Hospitality +380% CRM Revenue

Arriva UK Bus Significantly Increases CRM Revenue With Bloomreach Engagement

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Campaigns Built Using Retention Insights

See how Arriva UK Bus transformed its marketing strategy with Bloomreach Engagement to gain deep insights into customer behavior and significantly boost retention. By leveraging Bloomreach’s dashboards and analytics, Arriva was able to visualize customer loyalty and segmentation more effectively, enabling personalized campaigns that nurtured loyal customers and reengaged those falling off. This approach led to a 380% increase in CRM revenue and helped the company better define and monitor the customer journey, making it a strong example of the power of a retention dashboard in action.