Whitepaper

The State of Commerce Experience

A definitive study into the B2C and B2B landscape, before and during the Covid-19 crisis

The State of Commerce Experience study presents actionable steps your business can take to better serve the needs of your market, category and customers today.

This is a must-read for any business navigating the changing market conditions and setting mid- to long-term strategic priorities in the current economic environment.

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This is a must-read for any business navigating the changing market conditions and setting mid- to long-term strategic priorities in the current economic environment.

Brian Walker, CSO at Bloomreach

What you’ll get inside this study:

  • Information on the behaviors and expectations of consumers and business customers in their online experiences, including important shifts relative to Covid-19.
  • An inside look at the channels and capabilities businesses are offering to serve customers.
  • Valuable market insight on digital investments and business priorities in the world of commerce.
  • Actionable steps your business can take to better serve the needs of your market, category and customer.

This uniquely comprehensive research examines the state of digital commerce today and will help business leaders prioritize what is important to their customers right now, understand what their competitors will be doing, and figure out how the Covid-19 crisis will play out in the world of commerce.

Download your copy now. 

Snapshot Findings

50%
of buyers are shopping online for products they’ve never bought online before.
53%
of buyers will not buy from the same seller again if they have had a bad experience.
50%
of buyers would pay more for a better, faster online buying experience.
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