See All Use Cases

Omnichannel Post-Purchase NPS Survey

Send customers an email with a Net Promoter Score (NPS) survey right after they make a purchase on your site. If they visit your site again without responding to the email survey, they’ll also see an on-site banner with the survey. This use case allows you to gather feedback at a crucial point in the customer journey so you can find opportunities to improve CLTV and retention.

Learn more on the documentation page.

Goal

Maturity

Channel

Tags

Metrics

Industries

bloomreach_pattern
Omnichannel Post-Purchase NPS Survey

“Get the valuable feedback you need to improve your business. Reach your customers right after their purchase, while the experience is still fresh in their memory, across a range of channels.”

Explore more from our Use Case Library

Email
Opt-in Price Drop Alert
Analytics
Product Analytics Dashboard
Analytics
Returned Items Dashboard
Paid Media
Snapchat Conversion API
Email
Refill Reminder Email Campaign
Analytics
Key Customer Segments & Insights Dashboard

Personalized Customer Journeys Lead To Better Customer Experiences

There’s a reason we’re trusted by 1,400+ brands worldwide