How AI Technology Will Transform Customer Engagement
While it might seem like artificial intelligence should stay out of customer service, it’s actually a major advantage for creating great customer experiences. Human interaction is still important, but today’s shoppers expect brands to know their needs and respond quickly and accurately — something AI excels at. AI technology can help identify and meet customer […]
Omnichannel Loyalty Programs: A Comprehensive Guide for Businesses
One of the biggest challenges for any business is getting customers to keep coming back. After all, customer loyalty is what keeps a business thriving. This is why brands offer customer loyalty programs — to maintain lasting relationships and convert them into repeat buyers. However, many brands make a common mistake. They think traditional loyalty […]
Bloomreach Named a Leader in the 2025 Gartner Magic Quadrant for Personalization Engines
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Sneak Peek: How Bloomreach Is Changing Marketing Automation With AI
At Bloomreach, we’ve long been pioneers in AI-driven marketing automation. With the latest advancements in artificial intelligence, we’re pushing the boundaries even further. We’ve already brought some of these innovations to life, but I’m excited to share what our team has been diligently working on: the next generation of Loomi AI in Bloomreach Engagement. By […]
Can Fast Shipping and Sustainability Coexist in Ecommerce?
With one-click orders and two-day shipping becoming the norm, how can companies align with these consumer expectations while embracing sustainability? In today’s episode of Commerce Experience, Roxy and Elena chat about the sustainability landscape in ecommerce. They highlight cost-saving and eco-friendly strategies while discussing how brands, like Patagonia and IKEA, are embracing sustainability through initiatives […]
Bloomreach named a Strong Performer in The Forrester Wave™ for Cross-Channel Marketing Hubs 2024!
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