How AI in Customer Engagement Transforms CX: 5 Proven Strategies
While it might seem like artificial intelligence should stay out of customer service, it’s actually a major advantage for creating great customer experiences. Human interaction is still important, but today’s shoppers expect brands to know their needs and respond quickly and accurately — something AI excels at. AI-powered personalization tools can help identify and meet […]
Kiwi.com Boosts Revenue and Drives Loyalty With Bloomreach
Industry: Travel Kiwi.com is a global travel-tech company specializing in innovative, affordable travel solutions. Founded in 2012 and headquartered in the Czech Republic, the brand’s pioneering algorithm finds routes and fares that other search engines can’t see — helping travelers build unique itineraries and explore the world with ease.
How Bloomreach Is Changing Marketing Automation With Affinity
At Bloomreach, we’ve long been pioneers in AI-driven marketing automation. With the latest advancements in artificial intelligence, we’re pushing the boundaries even further. We’ve already brought some of these innovations to life, but I’m excited to share what our team has been diligently working on: Bloomreach Affinity, which is built using the next generation of […]
Bloomreach Named a Visionary in the 2025 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs
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Bloomreach Named a Leader in The Forrester Wave™: Commerce Search And Product Discovery Solutions, Q3 2025
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Miele Cuts Customer Service Calls and Drives Revenue Growth With Bloomreach
The text in this case study was created using AI-based transcription and summarization tools. Minor edits were made for clarity. The copy reflects the views expressed in the original video. Miele is a premium global appliance manufacturer, renowned for its high-quality kitchen and home appliances. With over a century of innovation, Miele serves millions of […]