AI-Powered Shopping Assistant

Deliver VIP Shopping Experiences at Scale Without Additional Staff

Transform every visitor into a VIP customer with AI-powered shopping assistance that rivals your best sales associate. Bloomreach Clarity acts as a scalable digital concierge, providing personalized product recommendations, expert guidance, and strategic upselling opportunities. Your customers get instant, tailored support while you eliminate the costs and complexities of scaling human resources.

Channel

Products:

Conversational Shopping

Industries:

Ecommerce Retail

Goal:

Acquire Customers

Metrics:

Average Order Value Conversion Rate Revenue Per Visitor

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Why Marketers Use Bloomreach for AI Shopping Concierge

High-touch, personalized shopping experiences are expensive and nearly impossible to scale with human agents alone. Live support can’t provide instant, expert-level product guidance to every visitor simultaneously. Bloomreach Clarity solves this by delivering AI-powered, 1:1 shopping assistance that scales infinitely. You can provide every customer with the same level of personalized attention as your top sales associate — without hiring additional staff or increasing operational costs.

Get Inspired: Run Personalized Shopping Conversations

AI Shopping Concierge

Scaling Personalized Shopping Assistance Without Hiring More Staff

Bloomreach Clarity acts as a scalable AI shopping concierge, offering personalized product suggestions, expert guidance, and upselling opportunities — without the need for additional human resources. AI-driven engagement ensures every shopper receives the same level of support as an in-store expert. This approach delivers AI-powered, scalable 1:1 shopping assistance, ensuring customers receive high-quality engagement at scale while eliminating the costs and complexities of hiring additional staff.

How It Works

Bloomreach Clarity analyzes each visitor’s browsing behavior, purchase history, and preferences to understand their unique shopping intent and style preferences.

The AI shopping assistant engages customers through natural conversation, asking qualifying questions to better understand their needs, budget, and specific requirements.

Using deep product catalog knowledge, Clarity provides personalized recommendations, explains product features, and suggests complementary items based on the customer’s specific situation.

Throughout the shopping journey, Clarity provides expert guidance on sizing, compatibility, care instructions, and other product details that help customers make confident purchase decisions.

The system learns from every interaction, continuously improving its ability to match customers with products they’ll love while reducing return rates and increasing satisfaction.

Home Goods

Bensons for Beds Personalizes Every Touchpoint With Bloomreach

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Campaigns Built Using Smart Shopping Assistant Technology

See how Bensons for Beds leveraged Bloomreach to scale personalized shopping assistance without needing to hire more staff. By integrating Bloomreach Clarity, the brand transformed the traditional product discovery experience into engaging, one-to-one conversations powered by AI and customer data. This allowed Bensons for Beds to provide VIP-level recommendations and real-time support across both in-store and digital channels — all without adding headcount. If you’re looking to deliver highly personalized shopping experiences efficiently, this case study shows what’s possible when your tech does the heavy lifting.

Target Audience for Scalable Ecommerce Assistance Tools

Beauty brands, luxury retailers, consumer electronics companies, and fashion merchants seeking to provide premium customer service at scale. Particularly valuable for businesses with complex product catalogs, high-consideration purchases, or customers who benefit from expert guidance and personalized recommendations.