See All EpisodesEP. 84 | 15 MIN.

Episode 84: Is the Golden Era of Luxury Ecommerce Ending?

Millennials and Zoomers are prioritizing value over brand names, and the rise of dupe culture is challenging luxury ecommerce to stay relevant. Elena and Roxy discuss these market trends and strategies for luxury retailers to adapt to the changing consumer preferences in person at Bloomreach’s Charlotte office.
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A large market shift is happening in luxury ecommerce. Millennials and Zoomers alike are prioritizing value over brands, and with dupe culture being extremely popular amongst the younger demographic, luxury ecommerce needs help to stay relevant. Even big media outlets, like The New York Times, are noticing the change in its recent article, “Has the Luxury E-Commerce Bubble Burst?”

Today, Elena and Roxy Couse, Director, Customer Experience Group, sit down at Bloomreach’s Charlotte, North Carolina office to break down the nuances behind the current market trends and discuss strategies to navigate the changing tides in luxury e-commerce. They'll examine how these preferences for value and authenticity over mere brand names are reshaping consumer behavior and what this means for luxury retailers.


  • Shift in consumer preferences toward value over brand names
  • The rise of dupe culture and its impact on luxury ecommerce
  • Strategies for luxury brands to adapt and stay competitive in the changing market

Episode 84: Is the Golden Era of Luxury Ecommerce Ending?

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    What you might have considered a premium experience is like table stakes.

    Meet the speakers

    Roxy Couse

    Director, Customer Experience Group at Bloomreach

    Visit LinkedIn profile

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