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Episode 57: Decoding Delight and Delivering Amazing Customer Experiences
In this episode, we’re discussing the importance of creating customer experiences that surprise and delight with Tim Lowe. Tim is the CEO and President of Lowes Foods — a leading regional grocery store chain known for its commitment to creating a fun and engaging shopping experience for customers, both in-store and online.
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Some people view the grocery industry as a commodity, but at Lowes Foods a sense of fun, entertainment, and strong customer engagement has been fostered, differentiating the experience of shopping for groceries along the way.
Today, we’re discussing the importance of creating customer experiences that surprise and delight with Tim Lowe. Tim is the CEO and President of Lowes Foods — a leading regional grocery store chain known for its commitment to creating a fun and engaging shopping experience for customers, both in-store and online.
Join us as we discuss:
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Creating synergy between an online and in-store experience
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Developing strong customer engagement
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How to be a disruptor in any industry
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We're on a journey. Yes, we sell food. But what we really want to be is we're going to be an entertainment company. And we're going to intersect back with our community around entertainment.
