Subscribe

Filter

Explore by Category

    Explore by Tag

    Subtopic tags

      Customer Data Platform (CDP)

      The Best Email Marketing Campaigns for a Recession

      By Carl Bleich

      Jul 26, 2022

      12 min read

      Customer Data Platform (CDP)

      The Best Email Marketing Campaigns for a Recession

      As turbulent economic times approach, companies all over the world are reevaluating their priorities to deal with a wide variety of new challenges. 

      The time has never been better to double down on the best tool in your marketing arsenal — personalized email campaigns. Creating email marketing campaigns personalized with first-party data is the fuel you need to drive revenue in digital commerce

      This starts with determining what the best email marketing campaigns for a recession are — and using first-party data to determine how to best get your message across to your customer. 

      What products do your customers want recommended to them? How and when do they want to receive these communications? How can these emails move customers along the journey with your brand? Those are all questions that can be easily answered when you’re sending personalized email campaigns with commerce data that’s backed by a customer data platform (CDP). 

      Bearing in mind things like decreasing budgets, shrinking teams, and overworked marketers, let’s dive into some of the top email marketing campaigns you can run during a recession. 

      Why You Should Prioritize Email 

      Getting email marketing right to the point where customers take the desired action is based on an exact science — and will ultimately drive increased customer lifetime value and more revenue.

      Investing both time and money into your email marketing campaigns can result in your company getting significantly more in return. Consider these stats

      • For every $1 you spend on email marketing, you can expect an average return of $36 

      • 61% of consumers enjoy receiving promotional emails weekly, and 38% would like emails to come even more frequently 

      • Email is used by over 4 billion people — over half of the world’s population 

      Those are statistics that make doubling down on email marketing more than worth it. 

      Furthermore, by building your email personalization around first-party and zero-party data, you  guarantee that your personalization efforts are all-encompassing. When used right, email ensures that your company is using its collected customer data to meaningfully transform the customer experience and drive brand loyalty. 

      What Are the Best Email Marketing Campaigns for a Recession?

      While there are a wide range of ways you can use email, we’ve selected a few campaigns that are effective at driving quick wins, especially during an economic downturn. 

      Automated Welcome Email Series

      An automated welcome email series is a set of emails triggered by a customer action that signals an interest in your company (i.e., account sign up, list subscription, or event registration). The email content in these emails typically conveys what your brand is all about to new customers. 

      You can take your welcome series further by finding the best possible time to send an email, which can greatly boost open and conversion rates.

      Optimal send time is a prediction model within Bloomreach Engagement that takes into account the past behavior of customers and calculates the time — rounded to an hour — when they are most likely to interact with your email. By applying this model to your welcome email series, you can reach individual customers at a time when they’re most likely to click or open your email, which is especially crucial when they first show interest in your brand.

      Just look at furniture retailer DFS — the company included the optimal send time node in its automated welcome email series campaign, resulting in 3.9% more revenue compared to a control group

      DFS specifically tailored its automated welcome email series to its furniture buyers’ cycle and how the company wants to craft customer journeys. The company delivers personalized, product-specific content based on what products it knows customers are interested in — all thanks to previously collected customer data. 

      Personalized Product Recommendations

      Sending personalized product recommendations is a great way to drive conversions. Plus, if you can cater your recommendations to each customers’ unique tastes and preferences, that magical experience can lead to lifelong customers. But in order to effectively personalize for each customer, you need the right data. Enter: zero-party data

      Zero-party data is data that a customer intentionally and proactively shares with a brand. It can include preference center data, purchase intentions, personal contexts, and how an individual wants to be recognized by said brand. It has become increasingly important to companies across the globe as more consumers exercise increased caution around their data privacy.

      My Jewellery, a clothing and jewelry retailer based in The Netherlands, used zero-party data to personalize product recommendations and send highly personalized emails offering relevant products to loyal customers. 

      My Jewellery created the style profile test, a quiz that helps shoppers identify which pieces fit their own personal style, to gather zero-party data from interested visitors and repeat customers. The collected data helped My Jewellery easily recommend products that fit each customer’s style in future personalized marketing emails. 

      My Jewellery could then pair this zero-party data with the first-party data it already had to be even more targeted with its personalized marketing emails to customers. And best of all? The quiz was a big hit with customers!

      Personalized Video 

      Another unique way to capture the attention of your customers? Personalized video campaigns sent via email. 

      Video marketing has carved out its place as one of the best ways to connect with customers in today’s market. It’s cost effective, time efficient, and engaging for your customers. 86% of businesses use video marketing in some way, and 93% of marketers who use video say it’s an important part of their strategy.

      MALL.CZ wanted to create a personalized video campaign to target computer gamers with a series of products online. The second season of MALL.TV’s “Life is a Game” series was used as the basis for a humorous video that pushed key products to a target audience. 

      The personalized video campaign sent 20,000 personalized videos to the target audience with the help of Bloomreach Engagement, which played the part of the technical enablement with the data flow via webhooks and API. 

      The results were overwhelmingly positive, as users who were targeted by the personalized video bought 701% more worth of products in the MALL.CZ shopping gallery compared to others who saw the same offer in a different manner. The personalized video “wowed” customers and got them to convert. 

      Invest in the Best Email Marketing Campaigns With Bloomreach Engagement

      What do all of the best email marketing campaigns have in common? They are powered by first-party data compliantly collected by a customer data platform. 

      As recession-like economic conditions approach, tough decisions are being made at companies everywhere. Investing in a customer data platform with marketing automation capabilities to power your personalized email campaigns will allow your company to not only drive revenue and brand loyalty, but also offer connected commerce experiences to your customers in trying times. 

      Now’s the time to develop an informed first-party data strategy that feeds into a strong email marketing program. With the right single solution powering these email marketing efforts, you can win big with email and personalization. Schedule a personalized demo of Bloomreach Engagement today to learn more. 

      Found this useful? Subscribe to our newsletter or share it.


      Carl Bleich

      Content Marketing Manager at Bloomreach

      Carl works with Bloomreach professionals to produce valuable, customer-centric content. A trusted expert with over 15 years of experience, Carl loves exploring unique ways to turn problems into solutions within digital commerce.

      Discover more content like this

      Ready to see Bloomreach in Action?

      Request Demo