You Suck at Personalization...
but so does everybody else!
And it’s because nearly every ecommerce company is too focused on channel-based AI-powered personalization rather than personalizing entire customer journeys.
At Bloomreach, AI isn't just a feature we added (*glares at competitors*), it's the foundation of everything we do.
Loomi AI has been working behind the scenes of Bloomreach products for years, making our products smarter and faster. Today, it’s more powerful than ever, leveraging our deep expertise and continued innovation to deliver the most powerful AI for your ecommerce use cases.
Personalization Across All Experiences
Bloomreach is the only platform
to approach personalization
as an entire experience.
Personalization isn’t about a single channel. As customer journeys become more complex and less linear, businesses need personalization that adapts to a changing shopper in real time — no matter where they engage.
With Loomi AI seamlessly connecting every touchpoint, marketers and merchandisers are empowered to deliver continuously tailored experiences with limitless paths to purchase.
What Makes Personalization With Loomi AI Different
Customer Data and Product Data
The only AI that’s trained on both customer and product data
Fine-Tuned AI Models
The only AI with MODELS and agents built for your business
Full Journey Orchestration and Activation
The only AI that orchestrates and activates the entire customer journey
Limitless Personalization Possibilities With Loomi AI
We get it — you have a million things to do and tons of KPIs to hit. Loomi AI
is specifically designed to unlock limitless ways for ecommerce professionals
to drive growth. Here are just a few of the ways that Loomi AI works with you:
“Way ahead of you, boss”
Don’t waste precious time getting bogged down by manual work. With AutoSegments powered by Loomi AI, your teams can automatically surface high-value customers to target. Then, Loomi AI can predict the best channel, cadence, variant, and send time on an individual basis.
Want to know where to optimize? Instead of using AI to simply summarize results, get real strategic analysis with Loomi Analytics Assistant. Create custom reports, metrics, funnels, and more in seconds, along with actionable advice to optimize your campaigns. More efficiency means more time to focus on what matters most for your business.
“I’m built for this”
With Loomi AI, you can immediately start personalizing the experience for everyone and everywhere. Loomi Search+ uses the most advanced hybrid vector search — specifically trained for commerce use cases — to serve highly precise and relevant results on your site.
Supplement these results with real-time personalized recommendations across every touchpoint, from the checkout page and on-site banners to email, SMS, and WhatsApp.
“Let’s chat!”
If your customers need an extra push or more guidance, connect with them through Bloomreach Clarity, our conversational shopping solution.
Give consumers the personalized suggestions and answers that they need to push them to purchase without adding any additional work to your customer support team.
Connect Every Step of the Customer Journey
Thanks to Loomi AI, Bensons for Beds is now using both online and offline data to personalize both ecommerce and in-store experiences for customers in the UK.
