Your Business Is Unique — Your Agents Should Be Too

Everyone is talking about AI agents, but almost no one has the infrastructure to make them genuinely different from everyone else’s. If your business is unique, your agents should be too. That means agents that understand your customers, your products, your channels, and your business logic, not just a clever prompt on top of a […]

How Financial Services Brands Can Avoid the “Perfect” Single Customer View Trap

One of the big issues many financial services brands face with their retention strategies is bridging the gap between awareness and execution. Teams already know what they should be sending (e.g., pre-renewal nudges, cross-sell paths, etc.); the problem is in the how.  That largely comes down to a problem with data, and this is where […]

From Conversations to Conversions: Meet Loomi Conversational Agent

The best in-store experience isn’t about the inventory. It’s about the experience itself and the relationships that make them memorable — the associate who remembers you prefer silver over gold metals to match your undertone, or the one who knows the new arrivals you’d actually care about (and doesn’t make you repeat yourself when you […]

The Best Autonomous Marketing Use Cases of 2026 

The most dangerous phrase in modern marketing isn’t “we don’t have the data.” It’s “we don’t have the bandwidth.” For years, the promise of personalization has outpaced the reality of it. Marketers sat on rich behavioral data, loyalty tiers, product catalogs, and purchase histories — all of it structured, accessible, and theoretically actionable. The bottleneck […]

What Is Agentic Commerce? Your Guide to AI-Powered Shopping

Let’s say a shopper is looking for a new carry-on bag that’s under a certain weight, under a certain price, and ships within two days. Instead of manually searching for this, they simply explain what they’re looking for to an AI assistant, which doesn’t need to open a browser tab or scroll through sponsored results. […]

Loomi AI: The Agentic Platform Powering Every Bloomreach Experience

Since 2009, Bloomreach has recognized the power of artificial intelligence to personalize the customer experience. That’s why we’ve built and trained AI — with a strong focus on ecommerce — since day one, producing multiple AI-related patents and applying 17+ years of data on how customers shop and search to help businesses create magical experiences. […]