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AuthX and Hippo Team up to Help MailChimp Deliver Optimized, Knowledge-Base Content

The combined efforts of Digital Experience Platform vendor Hippo, and Digital Engagement Company AuthX Consulting have helped e-mail marketing industry-leader MailChimp to enhance the customer experience of its self-service web sites. The more than 7 million people who use MailChimp to create, send, and track emails represent companies of all sizes, each with very different content needs to be delivered through the website.

MailChimp was able to seamlessly replace their old knowledge-base system with Hippo without any downtime to their customers who rely on access to the site. Through the use of Hippo features like personalization and multi-channel management, MailChimp will be able to more precisely cater to the diverse needs of their customers by delivering relevant content on any device.

“We wanted a scalable CMS that would grow with us and expand the reach of our help content. AuthX helped us make the most of Hippo’s built-in features like multilingual support, while supporting our varied content needs with top-notch custom development work,” said Carrie Heffner, Knowledge Base Content Strategist, MailChimp.

AuthX will provide ongoing support to MailChimp as the company integrates additional Hippo features into its framework, enabling them to better manage their customer’s content journey and stay current as technology trends continue to evolve.

“MailChimp is a well established technology company and had a strong focus for how to combine the best mix of technologies for achieving the agility and seamless integration they were after,” says Jerry Hill, AuthX CTO.  “Applying flexible approaches to their requirements allowed us to deliver the best framework while meeting their specific needs such as allowing MailChimp to maintain ownership of their cloud-based hosting with AuthX providing managed services support.” 

About MailChimp

MailChimp is an email marketing company that serves more than 7 million people and businesses around the world. For more information, visit


About AuthX Consulting

AuthX is a Digital Engagement Company offering technical and marketing services with proven success supporting Fortune 1000 companies. The company is focused on taking modern business and technical strategies such as Customer Experience Management (CXM), test-driven optimization, personalization as well as content management and deploying them through one global system. A strategy we call “Global Brand. Local Marketing.™” By partnering with industry leading CXM technologies, AuthX is able to offer clients a tailored strategy to communicate intimately across channels through enablement of the platforms. AuthX’s corporate philosophy promotes bringing “authenticity” to each engagement including our clients, our partners, our employees and our industry. To assist clients in facing the challenges of an ever-changing digital marketplace, AuthX provides Enterprise Architecture and Strategy, Implementation Services, Optimization Services and Cloud-Based Managed Services. | @authxconsulting

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