How to Create an Omnichannel Customer Engagement Strategy

It’s no secret that customer engagement is a primary goal for every marketer. It’s the modern metric used to measure success, and to get better engagement, you need to be present in all the right places. Everyone is using multiple devices, apps, and channels to interact with their favorite brands. And if businesses want to […]

What To Know About Using Live Chat for Ecommerce

It happens all the time — you’re ready to check out on an ecommerce site when uncertainty strikes. Perhaps it’s about size, pricing, or just needing more details about the product. And if you can’t find a quick solution, it’s easy to just give up on the purchase. That’s a common frustration a lot of […]

Omnichannel vs. Multichannel: What’s the Difference and How To Choose?

Both omnichannel and multichannel marketing use multiple channels to reach customers. The difference is how those channels work together. Multichannel treats each channel independently, while omnichannel integrates them into a single, connected customer experience. Choosing the wrong approach can mean wasted budget on disconnected campaigns or missed personalization opportunities. This guide breaks down the key […]

Understanding the Power of Hybrid Vector Search in Ecommerce

In the realm of ecommerce, site search solutions often cater to two distinct types of shoppers: the “searcher,” who knows exactly what they want, and the “seeker,” who browses to find what they need. Historically, optimizing for one type of shopper has often come at the expense of the other. However, recent advancements in artificial […]

Personalize, Optimize, Convert: Bloomreach Engagement’s New Must-Have Features

Modern marketing is all about customer data: collecting it, protecting it, and analyzing it to drive smart business decisions. But actually gathering your data and turning them into actionable insights that drive results can be a challenging, time-consuming process that can leave even seasoned marketers feeling overwhelmed. Bloomreach Engagement takes a revolutionary leap forward with […]

Bloomreach Discovery Summer Feature Roundup: New AI-Driven Innovations

As we dive into the summer of 2024, Bloomreach is rolling out a suite of AI-driven updates aimed at enhancing its Discovery platform and revolutionizing the way businesses interact with their search engines. In this roundup, we’ll explore four standout features: AI Studio, Loomi Search+, Multi-Language Loomi Search, and Visual Search. Each one of them […]