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      Customer Data Platform (CDP)

      As the “Cookie Crumbles”, How Can You Take Ownership of Your Customer Data?

      By Carl Bleich

      Dec 02, 2020

      10 min read

      Customer Data Platform (CDP)

      As the “Cookie Crumbles”, How Can You Take Ownership of Your Customer Data?

      Author’s note: You’ve done all of your research, spent hours going through different options, seen an amazing demo, and are finally ready to purchase your customer data platform. But one last step looms…final approval. Make sure that you are armed with information you need to prove that your CDP is safe and secure. This is the seventh article in Bloomreach’s series “Don’t panic: A marketer’s guide to customer data security”. This series will help educate marketers on why security is so important right now and give them the proper tools to help ease the nerves of risk-averse colleagues who may care more about the risks than the benefits of a CDP.

      The days of relying on third party cookies and third party tracking to supplement marketing campaigns are over.

      In response to ePrivacy regulations, the General Data Protection Regulation (GDPR), and other legislation, Safari, Chrome, and Firefox have each updated their tracking prevention for businesses and users in 2021.

      The cliff notes? Cookie-based tracking is a goner. Campaign cookies in certain browsers are now limited to a 24-hour life span, much less time than any marketer wants. Others in different browsers can last up to seven days. Cookies can no longer be relied upon for what they used to be.

      As the “cookie crumbles”, how can you take ownership of your customer data? How can a customer data platform help you deal with these changes and better shape your company’s future?

      Great questions. Let’s explore. 

      Own Your Customer Data So It Doesn’t Own You

      Safari’s Intelligent Tracking Prevention, Mozilla’s Enhanced Tracking Prevention, and Google’s Privacy Sandbox are the main culprits as to why marketers have lost the benefits they once had with cookies.

      But the funerals for third party cookies and third party tracking weren’t overly sad ones. While responsible marketers could use that information effectively, there was too much power held by irresponsible marketers thanks to that data. Future users of these browsers should have far less concerns about being surveilled without granting companies’ permission to do so.

      A response to different worldwide legislations, ITP, ETP, and PS are their respective parent companies’ attempts to give an increased sense of security to browsing users.

      One thing has been made clear: companies need to take responsibility and own all collected customer data. Previously, businesses could rely on pixels and trackers to reliably measure conversions, purchases, and other actions customers took on their website.

      That reliability is gone now. No longer will your campaigns be able to identify a purchase that happened more than seven days after the ad click (or 24 hours in some browsers).

      That means your campaign performance will suffer. Facebook recently shared that costs per conversion can go up more than 150% for campaigns that lose access to the conversion data.

      Where ad platforms conveniently offered businesses ready-to-purchase segments before, they will now need to develop a different analytics strategy. As a result, companies will no longer be able to afford not collecting, storing, and securing customer data themselves.

      And the best way to collect, store, secure, and effectively use that customer data than with a customer data platform. 

      Having a Good CDP is More Important Than Ever

      Gartner defines a customer data platform as “a marketing system that unifies a company’s customer data from marketing and other channels to enable customer modeling and optimizing the timing and targeting of messages and offers.”

      If a brand is going to completely own its customer data, it should not be on its own in doing so. It needs a customer data platform to assist in compiling, storing, and enriching that data.

      A core feature of any good CDP is a single customer view. This is the place where all customer interactions with your brand are recorded. This is also the place where you should have the information that was previously tracked by third party trackers.

      But that’s not where it ends. You can also connect a CDP to your internal systems, for example a retail loyalty system. This will allow you to measure the impact of your marketing even on offline customer behavior.

      As advertising giants adapt, you are able to share the conversion data with them in new ways.

      One example is the Facebook Conversions API. With a CDP, you can use these new tools to optimize campaigns even for conversions that don’t happen on your website, such as store visits or predicted purchases.

      Maybe most importantly, a good CDP can also ensure that your data is stored in a secure manner and respects customers’ privacy consents. With GDPR fines soaring, the time is now for businesses to begin taking extra special care of collected customer data.

      We’re hoping it’s obvious that now is not time to mourn the crumbling cookie. It’s time to take decisive action and develop a data strategy that will enable you to succeed in the post-cookie world.

      Bloomreach is The Right Choice for a Post-Cookie World

      But you don’t just want any CDP.

      Bloomreach's Customer Data and Experience Platform is the highest rated Customer Data Platform according to independent review site G2. The CDXP will allow you to unify all of your customer data and deliver top notch customer experiences, all with a single solution.

      With the cookie reduced to mere crumbs, it’s time for your business to get our top notch CDXP that is safe and secure. Bloomreach was the world’s first GDPR certified SaaS company and holds top security certifications to help keep our customers as protected as possible.

      Ready to see the CDXP in action? Watch our short demo video to see how you can turn customer data into marketing magic without worrying about security and data privacy. If you’re interested in learning more about data privacy and security, Bloomreach Academy’s Privacy Fundamentals course is the deep dive you need to master the topic and become an expert.

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      Carl Bleich

      Content Marketing Manager at Bloomreach

      Carl works with Bloomreach professionals to produce valuable, customer-centric content. A trusted expert with over 15 years of experience, Carl loves exploring unique ways to turn problems into solutions within digital commerce.

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