AICompound ValueOmnichannel

Reengagement With Loomi AI

Maximize the Value of Every Visitor With AI-Powered Reengagement Campaigns

Stop using guesswork when implementing reengagement campaigns. With this Loomi AI-powered scenario, you can seamlessly reengage customers who had incomplete journeys (e.g., incomplete quotes for insurance, incomplete reservations for travel, or abandoned carts in retail). By delivering the most relevant message on the customer’s preferred channel, you’ll recapture potential lost sales and keep customers engaged with your brand, leading to an average 15-25% decrease in re-engagement costs and a 20-30% faster time to recovery.

Channel

Products:

Marketing Automation

Industries:

Ecommerce Financial Services Gaming Hospitality & Restaurants Retail Sports Travel & Transporation

Goal:

Reactivate Customers

Metrics:

Retention Rate Revenue Per Visitor

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Why Marketers Turn to Bloomreach

Reengagement windows are small, so being able to reach customers quickly with the right message is crucial to prevent lost sales.

Bloomreach’s marketing automation solution combines first-party data and predictive analytics with omnichannel journey orchestration to make this easy for marketers. Loomi AI powers propensity to buy predictions, sent time optimization, channel optimization, and contextual personalization to ensure every message is perfectly timed and tailored.

Get Inspired: Reengage Customers With Loomi AI

Omnichannel

Cross-Channel

Price Drop

Omnichannel Reminder Message

Give customers a gentle nudge when they abandon their cart or leave forms incomplete. By sending a “continue where you left off” message on their preferred channel, you can keep your brand top of mind and remind customers to complete their purchase.

Using Loomi AI to calculate dynamic offers, predict the right channel, and predict the right time to reengage customers leads to an average 15-25% decrease in reengagement costs and a 20-30% faster time to recovery.

Cross-Channel Messages

If a customer doesn’t open or click an email message, you can automatically trigger a message to get sent to another channel. Send an SMS, push notification, or weblayer — depending on the customer’s preferred channels and consents — to try to drive reengagement.

Price Drop Notification

Get a customer’s attention by notifying them of a price drop or inventory change (i.e., back in stock) for items or services they’ve abandoned or left incomplete. This relevant messaging provides a compelling hook to get the customer to complete their purchase.

Join customers like On The Beach, who unified its data and journey orchestration with Loomi AI to power personalized reengagement campaigns and drive 362% more revenue per visitor. Loomi AI monitors prices dynamically and alerts customers who viewed holidays but didn’t book after the prices dropped.

How It Works

Capture abandonment context across all touchpoints — web, app, email, SMS — with unified first-party data tracking.

Loomi AI analyzes customer behavior to predict optimal reengagement timing, channel preference, and conversion likelihood.

Generate personalized messages with dynamic content, including pricing updates, inventory changes, and deep links to exact drop-off points.

Orchestrate cross-channel campaigns that escalate intelligently — email non-openers get SMS, price drops trigger immediate alerts.

Continuously optimize based on real-time feedback, suppressing successful conversions and refining future predictions.

Hospitality +95% Click-Through Rate

On The Beach Boosts Click-Through Rate by 95% With Price Drop Email Campaigns

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On The Beach Reengages Customers and Boosts Conversions

Online holiday package company On The Beach wanted a better way to engage customers with personalized campaigns. The brand turned to Bloomreach, using Loomi AI to deliver tailored price drop messages. After an initially successful test run with an impressive 362% uplift in revenue per visitor, On The Beach has since driven conversion rates 587% higher than average.

Target Audience

Retail, travel, financial services, and consumer services brands that are looking to reengage customers. Especially useful for brands that are struggling with issues like abandoned carts, incomplete bookings, dropped insurance quotes, or paused subscription sign-ups.