Pre-Travel Engagement Email Flow

The Interactive Pre-Travel Engagement use case ensures customers receive a series of informative emails at 60, 30, 14, 7, and 1 day before departure. These emails offer essential pre-travel information and opportunities to enhance their experience through service upgrades. The scenario activates upon booking completion, evaluating the days until departure to determine the email sequence starting point. Before each email, the system checks for booking updates, valid customer consent, and ensures no duplicate emails for the same booking.