Service Level Agreements

For Customers with a Service Level Agreement effective before the dates listed below, please see our Service Level Agreement Archive here.

Discovery Subscription

(formerly known as Bloomreach Experience-brX)

For Customers of the Bloomreach Discovery products, the Service Level Agreement effective as of July 1, 2023 is located here.

Content Subscription

For Customers of the Bloomreach Headless Experience Manager- SaaS product, the Service Level Agreement effective as of November 22, 2021 is located here.

For Customers of the Bloomreach Experience Manager PaaS and Self Hosted products (formerly known as Experience Manager- brXM), the Service Level Agreement effective as of November 22, 2021 is located here.

Engagement Subscription

(formerly known as Exponea Platform)

For Customers of the Bloomreach Engagement product who reference a Grow, Scale, or Enterprise Support (SLA) in their Sales Order, or if the effective date is prior to May 3, 2023, the Service Level Agreement is located here.

For Customers of the Bloomreach Engagement product who reference Multitenant, Single tenant, or Exclusive Instance SLA in their Sales Order, the Service Level Agreement is located here.