Bloomreach Service Level Agreements
For existing Customers with a Service Level Agreement effective before the dates listed below, please see our Service Level Agreement Archive here.
Discovery
Bloomreach Discovery (formerly known as Bloomreach Experience-brX)
For new Customers of the Bloomreach Discovery Products, the Service Level Agreement effective as of September 16, 2022 is located here.
Content
Bloomreach Headless Experience Manager- SaaS
For new Customers of the Bloomreach Headless Experience Manager- SaaS Product, the Service Level Agreement effective as of November 22, 2021 is located here.
Bloomreach Experience Manager PaaS and Self Hosted (formerly known as Experience Manager- brXM)
For new Customers of the Bloomreach Experience Manager PaaS and Self Hosted Products, the Service Level Agreement effective as of November 22, 2021 is located here.
Engagement
Bloomreach Engagement (formerly known as Exponea Platform)
For Customers using Bloomreach Engagement the Service Level Agreement effective as of March 1, 2022, it is located here. This also includes Customers whose Agreement with Bloomreach does not already contain a different Service Level Agreement for Bloomreach Engagement