Bloomreach Service Level Agreements

 

For existing Customers with a Service Level Agreement effective before the dates listed below, please see our Service Level Agreement Archive here.

 

Discovery

Bloomreach Discovery (formerly known as Bloomreach Experience-brX)

For new Customers of the Bloomreach Discovery Products, the Service Level Agreement effective as of November 22, 2021 is located here.

 

Content

Bloomreach Headless Experience Manager- SaaS

For new Customers of the Bloomreach Headless Experience Manager- SaaS Product, the Service Level Agreement effective as of November 22, 2021 is located here.

Bloomreach Experience Manager PaaS and Self Hosted (formerly known as Experience Manager- brXM)

For new Customers of the Bloomreach Experience Manager PaaS and Self Hosted Products, the Service Level Agreement effective as of November 22, 2021 is located here.

 

Engagement

Bloomreach Engagement (formerly known as Exponea Platform)

 

For Customers using Bloomreach Engagement the Service Level Agreement effective as of March 1, 2022, it is located here.  This also includes Customers whose Agreement with Bloomreach does not already contain a different Service Level Agreement for Bloomreach Engagement