Bloomreach Service Level Agreements

 

Bloomreach Discovery (formerly known as Bloomreach Experience-brX)

For new Customers of the Bloomreach Discovery Products, the Service Level Agreement effective as of November 22, 2021 is located here.

 

For existing Customers with a Discovery Service Level Agreement effective between (February 12, 2020 and November 22, 2021) view Your Service Level Agreement here.

 

For existing Customers with a Bloomreach Search, Merchandising, Insights, and Pathways (brSM) Services Level Agreement effective between:

 

May 6, 2019 and November 22, 2021 view Your Service Level Agreement here.

March 16, 2018 and February 10, 2019 view Your Service Level Agreement here.

February 11, 2019 and May 5, 2019 view Your Service Level Agreement here.


 

Bloomreach Headless Experience Manager- SaaS

For new Customers of the Bloomreach Headless Experience Manager- SaaS Product, the Service Level Agreement effective as of November 22, 2021 is located here.

Bloomreach Experience Manager PaaS and Self Hosted (formerly known as Experience Manager- brXM)

For new Customers of the Bloomreach Experience Manager PaaS and Self Hosted Products, the Service Level Agreement effective as of November 22, 2021 is located here.

For existing Customers with a Bloomreach Experience Manager PaaS (formerly brCloud) Service Level Agreement effective between:

October 30, 2019 and November 22, 2021 view Your Service Level Agreement here.

March 2, 2018 and October 29, 2019 view Your Service Level Agreement here.

 

For existing Customers with a Bloomreach Experience Manager Self Hosted (formerly Private Cloud) Service Level Agreement view Your Service Level Agreement here.