Bloomreach Service Level Agreements Archive

Engagement

For existing Customers with an Engagement Service Level Agreement effective:

• prior to August 1, 2024, whose Sales Order reference a Multitenant, Single tenant, or Exclusive Instance SLA, view Your Service Level Agreement here.

Discovery

For existing Customers with a Discovery Service Level Agreement effective between:

• July 1, 2023 and June 30, 2024 view Your Service Level Agreement here.

• September 16, 2022 and June 30, 2023 view Your Service Level Agreement here.

• November 23, 2021 and September 15, 2022 view Your Service Level Agreement here.

• February 12, 2020 and November 22, 2021 view Your Service Level Agreement here.

For existing Customers with a Bloomreach Search, Merchandising, Insights, and Pathways (brSM) Services Level Agreement effective between:

• May 6, 2019 and February 11, 2020 view Your Service Level Agreement here.

• February 11, 2019 and May 5, 2019 view Your Service Level Agreement here.

• March 16, 2018 and February 10, 2019 view Your Service Level Agreement here.

Content

For existing Customers with a Bloomreach Experience Manager PaaS and Self Hosted Service Level Agreement effective between November 23, 2021 and May 11, 2025 view your Service Level Agreement here.

For existing Customers with a Bloomreach Experience Manager PaaS (formerly brCloud) Service Level Agreement effective between:

• October 30, 2019 and November 22, 2021 view Your Service Level Agreement here.

• March 2, 2018 and October 29, 2019 view Your Service Level Agreement here.

For existing Customers with a Bloomreach Experience Manager Self Hosted (formerly Private Cloud) Service Level Agreement view Your Service Level Agreement here.