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      State of Commerce Experience

      Bloomreach Named a 2021 Gartner Peer Insights Customers’ Choice for DXP

      By Ema Fajnorova

      Jun 17, 2021

      9 min read

      State of Commerce Experience

      Bloomreach Named a 2021 Gartner Peer Insights Customers’ Choice for DXP

      Our Bloomreach team is excited to announce that we have been recognized as a Customers' Choice in the May 2021 Gartner Peer Insights' Voice of the Customer ': Digital Experience Platforms. Our team at Bloomreach takes great pride in this distinction, as customer feedback continues to shape our products and services. 

      The Gartner Peer Insights Customers' Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the market average Overall Rating and the market average User Interest and Adoption. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate. 

      Gartner Peer Insights "Voice of the Customer" 

      Digital Experience Platforms

       In addition to being recognized for all regions, Bloomreach was named a 2021 Customers' Choice for the DXP market in North America specifically as well. We believe being just one of two companies in the Customers' Choice quadrant in the North American region is a true honor and shows our deep commitment to our North American customers. 

      Gartner Peer Insights "Voice of the Customer" Region Segment

      Digital Experience Platforms

      Gartner defines a digital experience platform (DXP) as:

      “An integrated set of technologies, based on a common platform, that provide a broad range of audiences with consistent, secure and personalized access to information and applications across many digital touchpoints. Organizations use DXPs to build, deploy, and continually improve websites, portals, mobile and other digital experiences. DXPs manage the presentation layer based on the role, security privileges and preferences of an individual. They combine and coordinate applications, including content management, search and navigation, personalization, integration and aggregation, collaboration, workflow, analytics, and mobile and multichannel support. ” 

      Here are some excerpts from customers that helped contribute to our distinction: 

      • “We use Bloomreach for product search for customers. From implementation, we have seen increased search and relevant results. The platform is responsive and produces accurate search results. Using autosuggest, the platform provides content to customers as soon as the customer begins typing.” Vice President of Digital Technology, Retail. Read the entire review
      • “Bloomreach is a one-stop solution to scout out potential buyers and business opportunities. It is very effectively priced and has flexible engagement models according to the number of users. It gives hard to reach e-commerce sales data which companies can not easily source.” Sales Professional, Miscellaneous field. Read the entire review
      • “It is highly scalable and the reuse of templates, architectures, and features makes it awesome.” Assistant Manager, Research in Services. Read the entire review.

      You can read more of what our customers think about our products and services here. 

      Everyone at Bloomreach is deeply proud to be honored as a 2021 Customers’ Choice for DXP. To learn more about this distinction, please see the DXP page on Gartner Peer Insights. 

      To all of our customers who submitted reviews, thank you! These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction. 

      If you have a Bloomreach story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in. 

      The Bloomreach Experience Platform helps businesses take a strategic approach to digital commerce and facilitates exceptional product and content discovery. If you are interested in learning more about how Bloomreach can help your company as e-commerce booms, schedule a personalized demo today. 

      Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.

      Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

      About Bloomreach 

      Bloomreach is the leader in Commerce Experience ™ - empowering brands to deliver customer journeys so personalized, they feel like magic. Bloomreach Experience , the digital experience platform built for commerce, includes three pillars: Discovery , offering AI-driven search and merchandising; Content , offering a headless CMS; and Engagement, offering a leading CDP and marketing automation solutions. Together, these pillars form the only platform that combines the power of unified customer and product data with the speed and scale of AI-optimization, enabling measurable digital commerce experiences that drive real results. Bloomreach serves over 700 global brands including Albertsons, Bosch, Puma, FC Bayern Munich, and Marks & Spencer, and powers over $ 250 billion in commerce annually. For more information, visit Bloomreach.com .

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      Ema Fajnorova

      Reputation Marketing Manager at Bloomreach

      Ema aims to shape the perception of the company's presence as a leader in the market. She works with customers to generate and monitor feedback and serves as a liaison between customers and management. Ema's greatest joy is to publicize as many positive experiences from Bloomreach users as possible through online review platforms.

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