When you take up a new role as CEO, your first year is usually very hands-on as you scope out the challenges that lay before you.
But what happens when that new role coincides with the worst global pandemic in the last 100 years?
To find out how one global industry leader has navigated this huge challenge, Brian Walker speaks to Charlie Cole, CEO at FTD, the 110-year-old flower and gift delivery business with operations in over 125 countries.