See All EpisodesEP. 15 | 64 MIN.

Episode 15: The Changing Shape of Retail

Steve Dennis, Forbes senior contributor, best-selling author and President of SageBerry Consulting, joins Brian Walker in the latest episode of ‘The State of Commerce Experience’. In their conversation, they discuss all things retail, including why it took a pandemic for retailers to start innovating, how the architecture of stores will change in the coming years, and the future of an industry where playing it safe could be the biggest risk you take.
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Global retail has seen a seismic shift in the past decade, with the Covid-19 pandemic placing even more pressure on retailers to adapt to the digital world. But how are retailers reassessing their approach to innovation? And what will they do to keep pace with rapidly changing consumer expectations?

To delve deeper into the retail landscape, Brian speaks with Steve Dennis, one of the world’s leading retail influencers, consultant to multiple Fortune 500 retailers, senior contributor to Forbes and author of the best-seller “Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption”.

With over 30 years’ experience advising some of the biggest names in retail under his belt, Steve currently heads up SageBerry Consulting, where he provides strategic advisory services to the retail, fashion and luxury industries.

Episode Highlights

  • In this episode, Brian and Steve explore where retail is today, and discuss some the opportunities and challenges that retailers face over the rest of 2020 and beyond, including:
  • Whether the rumours of the retail apocalypse are overrated, and why it took a crisis for retailers to start innovating.
  • How retailers are beginning to understand the role that digital plays in all customer journeys, and how this could affect the architecture of physical stores in the coming years.
  • What the second half of 2020 may look like for retailers, and how they should address their supply chain and inventory challenges to respond to it.

If you’re currently navigating this changing market for your business, or you’re keen to understand more about what the future holds for the industry, you won’t want to miss this episode.

We’d love to hear your thoughts on this episode, as well as any recommendations for future guests, so please get in touch with us.

To learn more about Steve’s consulting, speaking and thought leadership work, visit

Specific things discussed in the show:

Innovation is often just a consulting project or a task force, or an ideas program, not something that is a true discipline with a budget, measurements and new capabilities. So it's not surprising to me that retailers haven't produced a lot of innovation.

Meet the speakers

Steve Dennis

President and Founder of SageBerry Consulting

Steve Dennis is a consultant, keynote speaker and author focused on retail growth and innovation. He has been named a top global retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in his role as a Forbes Senior Contributor. His new best-selling book is "Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption." He has contributed commentary to Bloomberg/Business Week, the BBC, CNBC, CNN, the Harvard Business Review and the Wall Street Journal, among many others.

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