Country

Identification of sub-processor

Services

Additional information 

Bloomreach Engagement sub-processors

Ireland

Google Cloud EMEA Ltd, 70 Sir John Rogerson’s Quay, D02 R296, Dublin 2, Dublin

Hosting

Applicable to all Engagement customers outside of the United States

USA

Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 United States

Hosting

Applicable to all Engagement customers in the United States

Ireland

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Product development, Content

Applicable to all Engagement customers

USA

Mailgun Technologies, Inc., 535 Mission St., San Francisco, CA, 94105, USA

Messaging

Applicable to the Engagement customers who opt in to use the sub-processor for messaging services

USA 

Infobip Inc., 300 Elliott Avenue W, Suite 200, Seattle, WA  98119, USA

Messaging 

Applicable to the Engagement customers who opt in to use the sub-processor for messaging services

USA

Contact Center Compliance Corporation, 350 E St #300A, Santa Rosa, CA 95404, USA 

Messaging

Applicable to select US Engagement customers 

Germany

elastic.io GmbH, Rabinstrasse 4, 53111 Bonn, Germany, registered in register of companies maintained by District Court Ansbach under No. HRB 19798

iPaaS Software

Applicable to select Engagement customers 

The Netherlands

CM Online B.V., with the registered office at Konijnenberg 30, Breda, 4825BD, Netherlands

SMS

Applicable to the Engagement customers who opt in to use the sub-processor for messaging services

UK

Sinch UK Ltd., with its registered office at Cap House, 9-12 Long Lane, London, England, EC1A 9HA

Messaging services

Applicable to the Engagement customers who opt in to use the sub-processor for messaging services

Poland

VERCOM S.A., Roosevelta 22, 60-829 Poznań, NIP: 781-17-65-125, REGON: 300061423, KRS: 0000535618 (District Court in Poznań Nowe Miasto and Wilda, 8th Commercial Division)

Emailing

Applicable to the Engagement customers who opt in to use the sub-processor for messaging services

USA

Twilio, Inc., 101 Spear Street, 5th Floor, San Fransisco, CA 94105, USA

SMS, Emailing

Applicable to the Engagement customers who opt in to use the sub-processor for messaging services

USA

OpenAI, L.L.C. 3180 18th Street, San Francisco, CA  94110, USA

Content, Support

Applicable to all Engagement customers

USA

Intercom, Inc. 55 2nd Street, 4th Floor, San Francisco, CA 94105, USA

Support

Applicable to all Engagement customers

USA

Zendesk, Inc., 989 Market Street, San Francisco, California 94103, USA

Support

Applicable to all Engagement customers

France

SENDINBLUE, a simplified joint-stock company registered with the Paris Trade and Companies Register under number 498019298 with its registered office at 55 rue d’Amsterdam, 75008 Paris, France

Emailing

Applicable to the Engagement customers who opt in to use the sub-processor for messaging services

Luxembourg

Amazon Web Services EMEA SÀRL, 38 Avenue John F. Kennedy, L-1855 Luxembourg (only for Customers who order services provided by Amazon)

AWS Transfer Family,

Amazon Simple Storage Service (Amazon S3)

Applicable to the Engagement customers whose agreement with Bloomreach specifically refers to Amazon Simple Storage Service

USA

Cloudflare Inc., 101 Townsend St, San Francisco, CA 94107

Content Delivery Network

Applicable to select Engagement customers 

USA

Splunk Inc., 270 Brannan St., San Francisco, CA 94107, USA

Log management

Applicable to all Engagement customers 

Bloomreach Discovery & Content sub-processors

Luxembourg

Amazon Web Services EMEA SÀRL, 38 Avenue John F. Kennedy, L-1855 Luxembourg

Hosting

Applicable to select Discovery & Content customers depending on the relevant hosting provider and customer location 

USA

Amazon Web Services, Inc. (AWS), 410 Terry Avenue North, Seattle, WA 98109-5210

Hosting 

Applicable to select Discovery & Content customers depending on the relevant hosting provider and customer location

USA

Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 United States

Hosting

Applicable to select Discovery & Content customers depending on the relevant hosting provider and customer location

Ireland

Google Cloud EMEA Ltd, 70 Sir John Rogerson’s Quay, D02 R296, Dublin 2, Dublin

Hosting

Applicable to select Discovery & Content customers depending on the relevant hosting provider and customer location

Ireland

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Product development, Content

Applicable to all Discovery & Content customers

USA

Zendesk, Inc., 989 Market Street, San Francisco, California 94103, USA

Support

Applicable to all Discovery & Content customers

USA

OpenAI, L.L.C. 3180 18th Street, San Francisco, CA  94110, USA

Content, Support

Applicable to all Discovery & Content customers

The Netherlands

LeaseWeb Netherlands BV, Hessenbergweg 951101CX Amsterdam

Cloud computing, hosting 

Applicable to select Content customers only

Slovakia 

DIGMIA s.r.o., Lazaretská 12, 811 08 Bratislava, Slovakia

Support of GCP

Applicable to select Content & Discovery customers

USA

Cloudflare Inc., 101 Townsend St, San Francisco, CA 94107

Content Delivery Network

Applicable to select Content & Discovery customers 

USA

Crowdstrike, 150 Mathilda Place, Suite 300, Sunnyvale, California 94086, USA

Log management

Applicable to select Content & Discovery customers