Introducing Experience-Driven Recommendations

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For a long time, eCommerce has been on the hunt for the holy grail of personalization – a consistent, cross-channel experience that adapts to customer needs and goals in real-time. In today’s personalization industry, everyone collects source data (where you came from – e.g. referral source: campaign, email), journey data and preferences (e.g. browse behavior) […]

Digital Can Be The Great Equalizer

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In this month of unprecedented protests following the murder of George Floyd, we are all channeling anger into introspection. Lets start here – we at Bloomreach stand with the protesters fighting for racial equity. For me, the murder of George Floyd betrays the ideals of the America I immigrated to and love. This is the place where hard […]

Brace Yourself For The Happiness Boom

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This article first appeared on Forbes.com. Hang on, humanity. When this crisis has passed (and it will pass), we will be set up for two terrific booms: one in our economy and the other in our happiness. As a serial entrepreneur in Silicon Valley, I’ve seen firsthand — and more than once — how businesses […]

Before You Lose Your Head, Get Yourself a Pair of New Sunglasses

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Re-platforming an established eCommerce site is an expensive and risky proposition. If you’ve been doing business online for the last 20 years, or if you have a complex IT infrastructure supporting a sophisticated operational model, you may have tens or even hundreds of millions of dollars worth of capabilities you’ve invested in to meet your […]