Mercaux’s In-Store Clienteling and CX Platform empowers retailers to deliver exceptional O2O (Online to/from Offline) shopping experiences, both in-store and remotely, to boost sales, loyalty, and profitability.

A single app for Store Associates offers assisted selling, endless aisle, clienteling & appointments management, through to in-store interest capture, remote selling, mPOS, fulfillment & returns, task management, and Store Associate performance dashboards. Self-service customer solutions include progressive web apps, digital fitting rooms, self-checkout kiosks, and appointment bookings.

The MACH-certified modular platform allows for flexible transformation at the retailer’s pace – start with assisted selling or clienteling, or deploy digital fitting rooms. Additional solutions, such as self-checkout and remote selling, can be easily added at a later date.