William Thomas Digital (WTD) is a CRM and personalization agency uniquely focused on helping brands turn customer relationships into business growth. We specialize in using data and marketing technology to craft highly targeted, scalable initiatives that meet the needs of mid-market and enterprise brands across industries in retail, CPG, financial services, telco, hospitality, and automotive.

Why are we different?

We bridge the gap between strategy and execution, making us the ideal partner for brands navigating complex customer journeys or looking to deepen their personalization efforts. Our expertise spans the entire customer lifecycle, from acquisition to retention, with a strong emphasis on post-purchase engagement – an often-overlooked stage that can deliver meaningful impact.

We leverage the Bloomreach platform to solve real business challenges. Whether a brand is seeking to integrate siloed data, improve conversion rates, or capture incremental revenue opportunities, we help them leverage all aspects of the platform to achieve their goals. The solutions we design always align with business outcomes to make every interaction count.