Best AI Chatbots for Ecommerce in 2025: Use Cases & Benefits

Ecommerce chatbots have been around for a few years — which, in the world of ecommerce, makes them part of the furniture. But with recent developments in AI and the evolving ecommerce landscape, the role of chatbots is being reexamined, and online retailers are renewing their approach to incorporating these tools into their online experience. […]

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From Time Saved to Revenue Earned: Choosing AI for Cross‑Channel Marketing

AI has become one of the hottest topics in marketing technology. Nearly every platform claims to be “AI-powered,” but not every solution will actually move the needle for your business. AI-driven efficiency is just the starting line. The true ROI comes from how that efficiency is translated into better customer experiences. In the long run, […]

How Dynamic Email Content Drives Real-Time, Revenue-Generating Relevance

Dynamic email content represents a fundamental shift from static messaging to adaptive, modular blocks that change based on individual user behavior, real-time context, and predictive intent signals. Unlike traditional personalization, dynamic content uses artificial intelligence to make content decisions at the moment of email open, not at send time. Bloomreach Engagement powers this next generation […]

Rethinking Email Marketing ROI: From Campaign Metrics to Customer-Centric Growth

Email marketing promises exceptional returns, and yet, most brands still struggle to achieve significant results with the channel. The disconnect isn’t due to an issue with email as a channel — it stems from fundamental flaws in how brands approach email strategy and measurement. Three critical issues drive an email marketing ROI performance gap where […]

How AI in Customer Engagement Transforms CX: 5 Proven Strategies

While it might seem like artificial intelligence should stay out of customer service, it’s actually a major advantage for creating great customer experiences. Human interaction is still important, but today’s shoppers expect brands to know their needs and respond quickly and accurately — something AI excels at. AI-powered personalization tools can help identify and meet […]