{"id":94229,"date":"2026-08-05T13:30:00","date_gmt":"2026-08-05T13:30:00","guid":{"rendered":"https:\/\/www.bloomreach.com\/?p=94229"},"modified":"2026-08-04T17:23:22","modified_gmt":"2026-08-04T17:23:22","slug":"bloomreach-launces-multi-agent-ask-me-anything-capability","status":"publish","type":"post","link":"\/en\/news\/2026\/bloomreach-launces-multi-agent-ask-me-anything-capability\/","title":{"rendered":"Bloomreach Launches Multi-Agent “Ask Me Anything” Capability Powered by Loomi, Transforming the Search Bar Into a Single Entry Point for Shoppers"},"content":{"rendered":"\n

MOUNTAIN VIEW, CA, August 5, 2026 \u2014<\/strong> Bloomreach<\/a>, the AI company for personalization, today announced the launch of a new “Ask Me Anything” agentic capability for brands and retailers. Powered by Loomi, the company\u2019s agentic personalization platform, the experience transforms the search bar into a single entry point where shoppers can search by keyword, ask conversational shopping questions, and even get help with customer service \u2014 all without switching tools or pages.<\/p>\n\n\n\n

The “Ask Me Anything” capability works by stitching together a number of different functionalities. Loomi conversational agent<\/a> serves as the orchestration layer, recognizing shopper intent and routing each request to the right experience in real time. Keyword searches leverage Loomi’s deep capabilities in traditional search<\/a> and merchandising to give fast, relevant responses. Shopping questions leverage its generative capabilities to provide more thorough expertise and guidance. <\/p>\n\n\n\n

Through integrations with any third-party customer service agent, shoppers can even ask questions related to orders and returns directly in the search bar. These questions get routed to a brand’s existing service agent, easily plugging into existing workflows and service desk setups. For shoppers, everything happens within a single window, offering a seamless experience.<\/p>\n\n\n\n

“Shoppers don’t think in channels or tools \u2014 they just have questions and needs,\u201d said Anirban Bardalaye, Chief Product Officer, Bloomreach. \u201cWhat we’ve built brings that reality to life for ecommerce. One entry point, powered by Loomi, that understands any intent and returns the right experience instantly. That’s the power of having your entire experience orchestrated by a single AI context layer.\u201d<\/p>\n\n\n\n

The \u201cAsk Me Anything\u201d experience is available now and is already supporting shoppers with reduced friction, faster answers, and a richer experience from the first query to the final click. <\/p>\n\n\n\n

###<\/p>\n\n\n\n

About Bloomreach<\/strong>
Bloomreach<\/a> personalizes the customer experience through Loomi, its agentic personalization platform. With apps spanning email, web, ads, search, and more \u2014 and agents spanning marketing and conversational shopping \u2014 Loomi brings real-time personalization to life at every customer touchpoint. From retail to financial services, hospitality to gaming, Loomi powers personalization for 1,400+ global brands, including American Eagle, Sonepar, and Pandora.<\/p>\n\n\n\n

Media Contact:<\/strong>
Michelle DeMaio
Bloomreach
Corporate Communications
michelle.demaio@bloomreach.com<\/a> <\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

MOUNTAIN VIEW, CA, August 5, 2026 \u2014 Bloomreach, the AI company for personalization, today announced the launch of a new “Ask Me Anything” agentic capability for brands and retailers. Powered by Loomi, the company\u2019s agentic personalization platform, the experience transforms the search bar into a single entry point where shoppers can search by keyword, ask […]<\/p>\n","protected":false},"author":331,"featured_media":94233,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"class_list":["post-94229","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/posts\/94229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/users\/331"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/comments?post=94229"}],"version-history":[{"count":1,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/posts\/94229\/revisions"}],"predecessor-version":[{"id":94236,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/posts\/94229\/revisions\/94236"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media\/94233"}],"wp:attachment":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media?parent=94229"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/tags?post=94229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}