{"id":50899,"date":"2024-09-18T00:18:16","date_gmt":"2024-09-18T00:18:16","guid":{"rendered":"https:\/\/www.bloomreach.com\/?post_type=library&#038;p=50899"},"modified":"2024-09-27T16:48:36","modified_gmt":"2024-09-27T16:48:36","slug":"merchandiser-reimagined-how-ai-is-changing-the-role","status":"publish","type":"library","link":"https:\/\/www.bloomreach.com\/en\/blog\/merchandiser-reimagined-how-ai-is-changing-the-role","title":{"rendered":"The Merchandiser Reimagined: How AI Is Changing the Role"},"content":{"rendered":"\n<p>You\u2019re not imagining it: People are worried about AI taking their jobs.&nbsp;<\/p>\n\n\n\n<p>This concern is evident in frenzied LinkedIn posts, conversations among friends, and even roundtable discussions at work. AI is on everyone&#8217;s mind, and not always for the right reasons.<\/p>\n\n\n\n<p>The numbers show that most of us are apprehensive about AI replacing our jobs. A recent study found that <a href=\"https:\/\/www.fastcompany.com\/91054351\/ai-job-security-2024-survey\" target=\"_blank\" rel=\"noreferrer noopener\">nearly 55%<\/a> of full-time workers have increased concerns about AI and job security. This is especially true for workers in IT, software development, and advertising.\u00a0<\/p>\n\n\n\n<p>Even if you\u2019re not worried about being replaced by AI, you might be curious about how your role will evolve. <a href=\"https:\/\/www.cnbc.com\/2023\/06\/08\/these-are-the-workers-most-worried-that-ai-will-soon-take-their-jobs.html\" target=\"_blank\" rel=\"noreferrer noopener\">Over 40% of workers<\/a> anticipate significant changes to their roles due to AI in the next five years, and 39% are worried about not receiving the training they need to adapt to these new technologies.<\/p>\n\n\n\n<p>At Bloomreach, we envision a future where ecommerce merchandisers embrace AI and use it to their advantage. We believe that with the proper tools and education, ecommerce professionals can excel in a world driven by automation. Here\u2019s our vision for the future of merchandising and our recommendations for becoming the merchandiser reimagined.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-merchandisers-can-stay-relevant-and-continuously-expand-their-skill-set\">How Merchandisers Can Stay Relevant and Continuously Expand Their Skill Set<\/h2>\n\n\n\n<p>Staying relevant in ecommerce can feel like a never-ending race, especially when there\u2019s always a new tool on the horizon. By embracing AI and new technology, though, merchandisers can make their jobs easier and deliver better results.&nbsp;<\/p>\n\n\n\n<p>To lead the pack, you need to:&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-master-new-tools-and-technologies-nbsp\">Master New Tools and Technologies&nbsp;<\/h3>\n\n\n\n<p>When it comes to AI, the adage &#8220;If you can&#8217;t beat them, join them&#8221; holds true. AI is introducing us to a new era of digital commerce, and the most successful teams will be those who effectively use technology to boost performance and drive results.<\/p>\n\n\n\n<p>In particular, AI is useful for enhancing the work of merchandisers \u2014 who currently drive <a href=\"https:\/\/www.bloomreach.com\/en\/blog\/loomi-merchandising-use-cases\">9 to 13 meaningful connections per month<\/a> \u2014 by boosting those numbers and scaling your business.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.bloomreach.com\/en\/products\/loomi\">Loomi AI<\/a> is great for this purpose. As Bloomreach\u2019s proprietary ecommerce AI engine, it\u2019s integrated into every product we offer. With Loomi AI, merchandisers and their teams can add <a href=\"https:\/\/www.bloomreach.com\/en\/blog\/loomi-merchandising-use-cases\">next-level capabilities<\/a> to their marketing campaigns. For example, a top opportunities report helps merchandisers identify lucrative sales opportunities and optimize their campaigns accordingly. Loomi AI also detects seasonal trends and provides \u201csoft boosts\u201d to subtly promote products, so your marketing efforts are effective, not aggressive.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"560\" src=\"https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_top-opportunities-report-1024x560.jpg\" alt=\"Merchandiser looking at a top opportunities report in Bloomreach\" class=\"wp-image-50900\" srcset=\"https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_top-opportunities-report-1024x560.jpg 1024w, https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_top-opportunities-report-300x164.jpg 300w, https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_top-opportunities-report-768x420.jpg 768w, https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_top-opportunities-report.jpg 1462w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-prioritize-content-curation\">Prioritize Content Curation<\/h3>\n\n\n\n<p>Humans tell great stories, and AI amplifies them by personalizing and scaling each one to reach the right audience at the right time. By combining human creativity with AI, you can elevate the shopping experience and create an immersive buying journey that engages customers and entices them to make a purchase.<\/p>\n\n\n\n<p>The merchandiser reimagined will expand their skillset with:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Product descriptions: <\/strong>Be creative and provide essential details about your products and what your customers really need to know about them. <a href=\"https:\/\/documentation.bloomreach.com\/engagement\/docs\/ai-content-generator\" target=\"_blank\" rel=\"noopener\">Loomi AI can help generate engaging content<\/a> that encourages purchases.<\/li>\n\n\n\n<li><strong>Images and videos:<\/strong> Compelling product images and videos are vital to ecommerce sales. Next-generation merchandisers should create compelling visuals that trigger an &#8220;I\u2019ve gotta have that&#8221; reaction. AI can enhance this by generating color variations, optimizing backgrounds, adjusting lighting, and refining angles to ensure your product looks its best.<\/li>\n\n\n\n<li><strong>User-generated content:<\/strong> <a href=\"https:\/\/www.entribe.com\/news\/new-entribe-survey-reveals-user-generated-content-impacts-consumer-purchases-more-than-social-media-influencers\" target=\"_blank\" rel=\"noreferrer noopener\">86% of customers<\/a> say they\u2019re more likely to trust a brand that posts user-generated content (UGC). AI can amplify UGC by analyzing and curating the most relevant reviews, images, and videos to inspire potential customers.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"560\" src=\"https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_user-review-1024x560.jpg\" alt=\"Product page featuring user-generated review\" class=\"wp-image-50903\" srcset=\"https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_user-review-1024x560.jpg 1024w, https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_user-review-300x164.jpg 300w, https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_user-review-768x420.jpg 768w, https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_user-review.jpg 1462w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-focus-on-personalized-customer-experiences\">Focus on Personalized Customer Experiences<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.bloomreach.com\/en\/blog\/ecommerce-personalization\">Personalization is key in ecommerce.<\/a> Customers now expect a tailored experience, and when you deliver, they respond with more purchases and positive word of mouth.<\/p>\n\n\n\n<p>AI and machine learning can keep tabs on what your customers are browsing, buying, writing reviews about, and more. This helps you <a href=\"https:\/\/www.youtube.com\/watch?v=sMvVqOmAbLY&amp;t=4s\" target=\"_blank\" rel=\"noreferrer noopener\">break out of hyper-focusing on 1:1 personalization<\/a> and all the challenges that come with it, allowing you to target customers with products and offers they really want.\u00a0<\/p>\n\n\n\n<p>AI also predicts trends that help optimize inventory, so you&#8217;re always ready to meet demand. For instance, data might reveal that customers consistently buy a specific type of shoe when summer turns to fall. This insight can guide inventory decisions, so you possess enough of the must-have boot without overstocking.&nbsp;<\/p>\n\n\n\n<p>By creating personalized experiences, AI helps businesses build stronger relationships with customers, increase loyalty, and boost sales.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-merchandisers-should-shift-from-product-centric-to-customer-centric-approaches\">Why Merchandisers Should Shift from Product-Centric to Customer-Centric Approaches<\/h2>\n\n\n\n<p>With customer preferences changing faster than ever, it&#8217;s time to stop focusing just on your products and start thinking about what truly matters to your shoppers. By putting customers at the center of your strategy, you can better meet their needs and stay ahead of your competitors.&nbsp;<\/p>\n\n\n\n<p>Here\u2019s what merchandisers can do today to excel tomorrow:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-adapt-to-changing-trends-in-real-time\">Adapt to Changing Trends in Real Time<\/h3>\n\n\n\n<p>AI and machine learning move at lightning speed \u2014 much faster than humans. That\u2019s why AI is the perfect partner for the marketers and merchandisers of the future.&nbsp;<\/p>\n\n\n\n<p>AI can instantly analyze vast amounts of data to identify emerging trends and shopper preferences. This agility allows you to proactively adjust your strategies, delivering exactly what customers want, when they want it \u2014 sometimes before they realize it themselves.<\/p>\n\n\n\n<p>These days, traditional, seasonal strategies fall short, and new approaches like <a href=\"https:\/\/www.bloomreach.com\/en\/blog\/crucial-trends-shaping-e-commerces-landscape\">merchandising storytelling and \u201csearchandising\u201d<\/a> have taken center stage. AI-driven insights allow you to quickly align your offerings with current trends, whether you want to capitalize on a <a href=\"https:\/\/www.bloomreach.com\/en\/library\/podcasts\/commerce-experience-episode-74\">viral pop culture moment<\/a> or respond to an unexpected shift. With AI, you\u2019re not just keeping up with trends, you\u2019re setting them.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfX5kwHF8z4KXHAJFv12w6nkff4wZOGG-pc9P9mWTIjuWyCA62Bpk-qqebrAk2CCNng97E3_D7n4VzyhuA6D_9eeEaYlTbz05kHMoVrUpnA2AnFHdHBZbHr--4uXsBo0SdGc4bA1cJlblfwoLx7xoF5b0uRk53GKG0d03psFQ?key=NmSJQB9id7PdXSlD2fLI6g\" alt=\"Merchandiser using AI to take advantage of pop culture trends\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-upsell-and-cross-sell-to-drive-more-roi\">Upsell and Cross-Sell To Drive More ROI<\/h3>\n\n\n\n<p>Maximizing revenue from each customer interaction is crucial for driving ROI, and AI-powered tools make this easier than ever. By analyzing customer behavior in real time, an <a href=\"https:\/\/www.bloomreach.com\/en\/blog\/why-e-commerce-businesses-need-ai-recommendations\">AI recommendation engine<\/a> can pinpoint the perfect opportunities for upsells and cross-sells. Whether it&#8217;s suggesting a premium version of a product or bundling complementary items together, these tailored recommendations are delivered at just the right moment in the shopping journey.&nbsp;<\/p>\n\n\n\n<p>Let\u2019s say a customer is purchasing a laptop. An AI-powered recommendation engine might suggest a higher-end model with enhanced features. It might also suggest bundling the laptop with essential accessories like a protective case and extended warranty services.&nbsp;<\/p>\n\n\n\n<p>By presenting these options at the ideal moment, you enhance the customer&#8217;s purchase and boost the overall transaction value. In other words, with AI, you can turn every interaction into an opportunity to increase ROI.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"560\" src=\"https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_checkout-page-with-personalized-recs-1024x560.jpg\" alt=\"Merchandiser showing personalized recommendations in a checkout page\" class=\"wp-image-50906\" srcset=\"https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_checkout-page-with-personalized-recs-1024x560.jpg 1024w, https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_checkout-page-with-personalized-recs-300x164.jpg 300w, https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_checkout-page-with-personalized-recs-768x420.jpg 768w, https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/09\/Merchandiser-Reimagined_checkout-page-with-personalized-recs.jpg 1462w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-look-beyond-brand-loyalty-nbsp\">Look Beyond Brand Loyalty&nbsp;<\/h3>\n\n\n\n<p>In today\u2019s economy, counting on brand loyalty won\u2019t cut it for long-term success. In particular, younger generations are less inclined to stick with a single brand, with <a href=\"https:\/\/www.mckinsey.com\/~\/media\/mckinsey\/email\/genz\/2023\/04\/2023-04-04b.html\" target=\"_blank\" rel=\"noreferrer noopener\">62%<\/a> admitting they often consider products from various brands, even if they have a preferred choice. Plus, <a href=\"https:\/\/www.mckinsey.com\/~\/media\/mckinsey\/email\/genz\/2023\/04\/2023-04-04b.html\" target=\"_blank\" rel=\"noreferrer noopener\">50%<\/a> would be willing to shop with a different brand if it offered a higher quality product or lower prices.<\/p>\n\n\n\n<p>This is why it\u2019s essential to focus on strategies that go beyond traditional loyalty programs. To drive higher <a href=\"https:\/\/www.bloomreach.com\/en\/blog\/customer-lifetime-value-guide\">customer lifetime value (CLTV)<\/a>, <a href=\"https:\/\/www.bloomreach.com\/en\/library\/use-cases\/increase-aov-by-showing-customers-their-last-viewed-items-at-checkout\">average order value (AOV)<\/a>, and overall <a href=\"https:\/\/visit.bloomreach.com\/ecommerce-profitability-use-cases\" target=\"_blank\" rel=\"noopener\">profitability<\/a>, you need to offer more than a familiar name. You must deliver personalized experiences and value-driven offerings that build a deeper connection with your customers.<\/p>\n\n\n\n<p>Loomi AI makes it simple to manage metrics like CLTV and AOV while delivering a seamless front-end user experience that feels like magic. Our solutions process shopper data in milliseconds, giving you a clear view of how these metrics are performing and suggestions to drive them even higher. By understanding and adapting to customers&#8217; evolving needs and preferences, Loomi AI helps merchandisers build stronger retention and encourage repeat purchases, even in an era where brand loyalty isn\u2019t guaranteed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-bloomreach-shapes-the-future-of-merchandising-nbsp\">Bloomreach Shapes the Future of Merchandising&nbsp;<\/h2>\n\n\n\n<p>As AI rocks the ecommerce landscape, it\u2019s clear that the role of merchandisers is quickly changing. But there\u2019s good news. By leveraging AI and automation for tasks like product discovery, personalization, and customer engagement, merchandisers can focus on what they do best and create more impactful interactions.<\/p>\n\n\n\n<p>The key to success in this new era is embracing AI. Industry-leading tools like Loomi AI can help you stay ahead of trends and deliver personalized experiences that delight your customers and significantly boost ROI.\u00a0<\/p>\n\n\n\n<p>Discover how our latest features like <a href=\"https:\/\/www.bloomreach.com\/en\/blog\/giving-merchandisers-unprecedented-control-with-ai-studio\">AI Studio<\/a> can help you streamline workflows, personalize product recommendations, and optimize your inventory management. <a href=\"https:\/\/www.bloomreach.com\/en\/blog\/bloomreach-discovery-summer-feature-roundup-new-ai-driven-innovations\">Start driving sales and enhancing customer satisfaction today<\/a>.<a href=\"https:\/\/www.bloomreach.com\/en\/blog\/bloomreach-discovery-summer-feature-roundup-new-ai-driven-innovations\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You\u2019re not imagining it: People are worried about AI taking their jobs.&nbsp; This concern is evident in frenzied LinkedIn posts, conversations among friends, and even roundtable discussions at work. AI is on everyone&#8217;s mind, and not always for the right reasons. The numbers show that most of us are apprehensive about AI replacing our jobs. 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