{"id":35546,"date":"2023-05-11T17:51:41","date_gmt":"2023-05-11T17:51:41","guid":{"rendered":"https:\/\/www.bloomreach.com\/library\/%library_type%\/commerce-experience-episode-57"},"modified":"2024-09-17T10:15:31","modified_gmt":"2024-09-17T10:15:31","slug":"commerce-experience-episode-57","status":"publish","type":"library","link":"https:\/\/www.bloomreach.com\/en\/library\/podcasts\/commerce-experience-episode-57","title":{"rendered":"Episode 57: Decoding Delight and Delivering Amazing Customer Experiences"},"content":{"rendered":"<p dir=\"ltr\"><b id=\"docs-internal-guid-5b3b2390-7fff-851b-3f17-68c22ac3497d\">Some people view the grocery industry as a commodity, but at Lowes Foods a sense of fun, entertainment, and strong customer engagement has been fostered, differentiating the experience of shopping for groceries along the way.&nbsp;<\/b><\/p>\n<p dir=\"ltr\"><b id=\"docs-internal-guid-5b3b2390-7fff-851b-3f17-68c22ac3497d\">Today, we\u2019re discussing the importance of creating customer experiences that surprise and delight with Tim Lowe. Tim is the CEO and President of Lowes Foods \u2014 a leading regional grocery store chain known for its commitment to creating a fun and engaging shopping experience for customers, both in-store and online.<\/b><\/p>\n<p dir=\"ltr\"><b id=\"docs-internal-guid-5b3b2390-7fff-851b-3f17-68c22ac3497d\">Join us as we discuss:<\/b><\/p>\n<ul>\n<li aria-level=\"1\" dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\"><b id=\"docs-internal-guid-5b3b2390-7fff-851b-3f17-68c22ac3497d\">&nbsp;Creating synergy between an online and in-store experience<\/b><\/p>\n<\/li>\n<li aria-level=\"1\" dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\"><b id=\"docs-internal-guid-5b3b2390-7fff-851b-3f17-68c22ac3497d\">&nbsp;Developing strong customer engagement<\/b><\/p>\n<\/li>\n<li aria-level=\"1\" dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\"><b id=\"docs-internal-guid-5b3b2390-7fff-851b-3f17-68c22ac3497d\">&nbsp;How to be a disruptor in any industry<\/b><\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Some people view the grocery industry as a commodity, but at Lowes Foods a sense of fun, entertainment, and strong customer engagement has been fostered, differentiating the experience of shopping for groceries along the way.&nbsp; Today, we\u2019re discussing the importance of creating customer experiences that surprise and delight with Tim Lowe. Tim is the CEO [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":35547,"template":"","ew-regions":[],"ew-solutions":[],"library_type":[76],"library_blog_tag":[],"industry":[],"channel":[],"topic":[284],"class_list":["post-35546","library","type-library","status-publish","has-post-thumbnail","hentry","library_type-podcasts","topic-retention-loyalty"],"acf":{"library_blog_banner_content":"","library_blog_banner_cta1_text":"","library_blog_banner_cta1_href":"","library_blog_banner_cta1_new_tab":false,"library_blog_banner_cta2_text":"","library_blog_banner_cta2_href":"","library_blog_banner_cta2_new_tab":false,"library_blog_banner_bg_color":"#EAF7FE","library_blog_banner_cta_text_color":"#FFF","library_blog_banner_cta_bg_color":"#019ACE","library_blog_banner_cta2_text_color":"#000","library_blog_banner_cta2_bg_color":"#FFF","library_blog_chatgpt_content":"","library_blog_chatgpt_cta_href":"","library_blog_chatgpt_cta_text":"Ask ChatGPT"},"_links":{"self":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/35546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library"}],"about":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/types\/library"}],"author":[{"embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/35546\/revisions"}],"predecessor-version":[{"id":38844,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/35546\/revisions\/38844"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media\/35547"}],"wp:attachment":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media?parent=35546"}],"wp:term":[{"taxonomy":"ew_regions","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/ew-regions?post=35546"},{"taxonomy":"ew_solutions","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/ew-solutions?post=35546"},{"taxonomy":"library_type","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library_type?post=35546"},{"taxonomy":"library_blog_tag","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library_blog_tag?post=35546"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/industry?post=35546"},{"taxonomy":"channel","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/channel?post=35546"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/topic?post=35546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}