{"id":35362,"date":"2022-05-19T20:38:17","date_gmt":"2022-05-19T20:38:17","guid":{"rendered":"https:\/\/www.bloomreach.com\/library\/%library_type%\/state-of-commerce-episode-23"},"modified":"2024-09-17T10:14:48","modified_gmt":"2024-09-17T10:14:48","slug":"state-of-commerce-episode-23","status":"publish","type":"library","link":"https:\/\/www.bloomreach.com\/en\/library\/podcasts\/state-of-commerce-episode-23","title":{"rendered":"Episode 23: Evolving Digital CX in Financial Services"},"content":{"rendered":"<p>When bank branches suddenly closed during the pandemic, it left many customers with no option but to try digital banking channels for the very first time.<\/p>\n<p>To discuss the impact this overnight change had on one of the world\u2019s largest banks, and what the future holds for traditional and digital banking, Brian Walker speaks to Brad Strothkamp &#8211; Senior VP of Customer Experience, Corporate Strategy, Innovation and Digital at Wells Fargo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When bank branches suddenly closed during the pandemic, it left many customers with no option but to try digital banking channels for the very first time. To discuss the impact this overnight change had on one of the world\u2019s largest banks, and what the future holds for traditional and digital banking, Brian Walker speaks to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":35363,"template":"","ew-regions":[],"ew-solutions":[],"library_type":[76],"library_blog_tag":[],"industry":[],"channel":[],"topic":[286],"class_list":["post-35362","library","type-library","status-publish","has-post-thumbnail","hentry","library_type-podcasts","topic-commerce-experience"],"acf":{"library_blog_banner_content":"","library_blog_banner_cta1_text":"","library_blog_banner_cta1_href":"","library_blog_banner_cta1_new_tab":false,"library_blog_banner_cta2_text":"","library_blog_banner_cta2_href":"","library_blog_banner_cta2_new_tab":false,"library_blog_banner_bg_color":"#EAF7FE","library_blog_banner_cta_text_color":"#FFF","library_blog_banner_cta_bg_color":"#019ACE","library_blog_banner_cta2_text_color":"#000","library_blog_banner_cta2_bg_color":"#FFF","library_blog_chatgpt_content":"","library_blog_chatgpt_cta_href":"","library_blog_chatgpt_cta_text":"Ask ChatGPT"},"_links":{"self":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/35362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library"}],"about":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/types\/library"}],"author":[{"embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/35362\/revisions"}],"predecessor-version":[{"id":38645,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/35362\/revisions\/38645"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media\/35363"}],"wp:attachment":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media?parent=35362"}],"wp:term":[{"taxonomy":"ew_regions","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/ew-regions?post=35362"},{"taxonomy":"ew_solutions","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/ew-solutions?post=35362"},{"taxonomy":"library_type","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library_type?post=35362"},{"taxonomy":"library_blog_tag","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library_blog_tag?post=35362"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/industry?post=35362"},{"taxonomy":"channel","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/channel?post=35362"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/topic?post=35362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}