{"id":22868,"date":"2022-06-10T13:11:37","date_gmt":"2016-10-17T22:30:00","guid":{"rendered":"https:\/\/www.bloomreach.com\/library\/video-retailers-fail-to-deliver-on-customer-experience"},"modified":"2025-01-16T20:46:50","modified_gmt":"2025-01-16T20:46:50","slug":"retailers-fail-to-deliver-on-customer-experience","status":"publish","type":"library","link":"https:\/\/www.bloomreach.com\/en\/blog\/retailers-fail-to-deliver-on-customer-experience","title":{"rendered":"Video: Retailers Fail to Deliver on Customer Experience"},"content":{"rendered":"<p>It turns out that modern consumers have become very tough customers.<\/p>\n<p>Armed with smartphones and high expectations, shoppers are no longer hunting only for products. They are also paying careful attention to the experience that comes along with the effort of finding what they want.<\/p>\n<p>At the Shop.org Retail\u2019s Digital Summit 2016,\u00a0<a href=\"https:\/\/www.bloomreach.com\/en\/blog\/what-is-customer-experience\">customer experience<\/a>\u00a0was among the topics that seemed to be everywhere.<\/p>\n<p><iframe src=\"https:\/\/www.youtube.com\/embed\/3CFbS3pb5Ns\" width=\"700\" height=\"400\" frameborder=\"0\"><\/iframe><\/p>\n<p>We caught up with\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/patricia-vekich-waldron-61947b2\" target=\"_blank\" rel=\"noopener\">Patricia V. Waldron<\/a>, a global marketing director for IBM, at the summit, who \u00a0shared her thoughts about customer experience in this video. One key takeaway: IBM\u2019s research shows that only 40 percent of consumers globally believe that retailers are providing them with the kind of customer experience that they deserve.<\/p>\n<p>And yes, Waldron has some thoughts about what retailers can do to move that number higher.<\/p>\n<p>This is the first in a series of videos with thought leaders attending Shop.org. Stay tuned for more in the series.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It turns out that modern consumers have become very tough customers. Armed with smartphones and high expectations, shoppers are no longer hunting only for products. They are also paying careful attention to the experience that comes along with the effort of finding what they want. At the Shop.org Retail\u2019s Digital Summit 2016,\u00a0customer experience\u00a0was among the [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":21273,"template":"","ew-regions":[],"ew-solutions":[],"library_type":[513],"library_blog_tag":[],"industry":[],"channel":[],"topic":[],"class_list":["post-22868","library","type-library","status-publish","has-post-thumbnail","hentry","library_type-blog"],"acf":{"library_blog_banner_content":"","library_blog_banner_cta1_text":"","library_blog_banner_cta1_href":"","library_blog_banner_cta1_new_tab":false,"library_blog_banner_cta2_text":"","library_blog_banner_cta2_href":"","library_blog_banner_cta2_new_tab":false,"library_blog_banner_bg_color":"#EAF7FE","library_blog_banner_cta_text_color":"#FFF","library_blog_banner_cta_bg_color":"#019ACE","library_blog_banner_cta2_text_color":"#000","library_blog_banner_cta2_bg_color":"#FFF","library_blog_chatgpt_content":"","library_blog_chatgpt_cta_href":"","library_blog_chatgpt_cta_text":"Ask ChatGPT"},"_links":{"self":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/22868","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library"}],"about":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/types\/library"}],"author":[{"embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":2,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/22868\/revisions"}],"predecessor-version":[{"id":55537,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/22868\/revisions\/55537"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media\/21273"}],"wp:attachment":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media?parent=22868"}],"wp:term":[{"taxonomy":"ew_regions","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/ew-regions?post=22868"},{"taxonomy":"ew_solutions","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/ew-solutions?post=22868"},{"taxonomy":"library_type","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library_type?post=22868"},{"taxonomy":"library_blog_tag","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library_blog_tag?post=22868"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/industry?post=22868"},{"taxonomy":"channel","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/channel?post=22868"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/topic?post=22868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}