{"id":22692,"date":"2024-04-24T09:30:07","date_gmt":"2020-12-21T09:39:00","guid":{"rendered":"https:\/\/www.bloomreach.com\/library\/mall-czs-astounding-personalized-video-campaign-with-bloomreach"},"modified":"2024-11-12T16:31:38","modified_gmt":"2024-11-12T16:31:38","slug":"mall-czs-astounding-personalized-video-campaign-with-bloomreach","status":"publish","type":"library","link":"https:\/\/www.bloomreach.com\/en\/blog\/mall-czs-astounding-personalized-video-campaign-with-bloomreach","title":{"rendered":"MALL.CZ\u2019s Astounding Personalized Video Campaign with Bloomreach"},"content":{"rendered":"<p>\u200bBloomreach Engagement&nbsp;is a platform that is capable of almost anything in the realm of marketing automation.<\/p>\n<p>It turns complicated tasks into simple ones and makes difficult campaigns easy with its capabilities.<\/p>\n<p><a href=\"https:\/\/www.bloomreach.com\/en\/products\/engagement\">Bloomreach Engagement<\/a> gives its users control: from things as basic as a weekly newsletter to campaigns that must accomplish a level of magnificence rarely seen in order to achieve lofty brand awareness and conversion goals.<\/p>\n<p>A prime example of the latter? MALL.CZ\u2019s personalized video campaign that sent 20,000 personalized videos to a specifically-targeted audience with the help of Bloomreach.<\/p>\n<p>MALL GROUP, an Bloomreach&nbsp;customer since 2018, is a leading ecommerce group in Central and Eastern Europe that distributed 9.4 million orders in 2019.&nbsp;<a href=\"https:\/\/www.mall.cz\/\" rel=\"noopener noreferrer\" target=\"_blank\">MALL.CZ<\/a>&nbsp;is one of its leading general e-shops in the Czech Republic.<\/p>\n<p>This video campaign was not only enormously successful monetarily, it boosted brand awareness and positioned the brand\u2019s image in a way that could not have been imagined prior to the campaign beginning.<\/p>\n<p>\u201cThe innovative personalized video campaign exceeded our expectations and helped us strengthen the Windows brand and device sales to a very complex target group,\u201d said Michaela Vanerova, a Senior CRM Strategist at MALL.CZ. \u201cWe prepared real-quality targeting thanks to Bloomreach. Combining our data work with innovative and entertaining content from&nbsp;<a href=\"https:\/\/www.mall.tv\/\" rel=\"noopener noreferrer\" target=\"_blank\">MALL.TV<\/a>&nbsp;and adding a technological innovation that attracts customers, it brings perfect results to all parties.\u201d<\/p>\n<h2>MALL.CZ Blows Customers\u2019 Minds<\/h2>\n<p>Czech video company&nbsp;<a href=\"https:\/\/www.motionlab.io\/\" rel=\"noopener noreferrer\" target=\"_blank\">Motionlab<\/a>&nbsp;was commissioned for video production of this campaign. Each video created was personalized so that it best connected with a specific customer. Personalized aspects of the video included the customer\u2019s name, the customer\u2019s address and a specific video feature that was personalized based on the customer\u2019s gender.<\/p>\n<p><iframe frameborder=\"0\" height=\"315\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/4b-wxRYZdRs\" width=\"560\"><\/iframe>&nbsp;<\/p>\n<p>The goal was to target a specific audience (mostly computer gamers) who had a strong interest watching the second season of&nbsp;<a href=\"https:\/\/www.mall.tv\/zivot-je-hra\" rel=\"noopener noreferrer\" target=\"_blank\">MALL.TV\u2019s series \u201cLife is a game\u201d<\/a>. The series is an adaptation of a Norwegian sitcom about a young adult who faces the typical issues of a 20-year-old male.<\/p>\n<p>The catch? The key moments of the protagonist\u2019s life are narrated by omnipresent sportscasters who always feel the need to interject their opinion when the main character encounters a challenge in his life.<\/p>\n<p>So, of course, the video campaign sent to users is narrated by two similar-type sportscasters.<\/p>\n<p>The video campaign was structured in a way that made customers who received it feel like a VIP. The video was so personalized that it made those who received it feel like they received a surprise VIP experience that was unique.<\/p>\n<p>This feeling can lead to an increased connection with a brand and as you will see below, outstanding conversions.<\/p>\n<h2>Bloomreach\u2019s Webhooks and API Paved the Way&nbsp;<\/h2>\n<p>Knowing personalization and segmentation were involved, it was safe to assume that Bloomreach Engagement had an important role in this campaign.<\/p>\n<p>However, Bloomreach&#8217;s role extended further than helping personalize the video, the email campaign, and segmenting the audience receiving it.<\/p>\n<p>Bloomreach Engagement&nbsp;played the part of technical enablement with the data flow. How? Webhooks and API.<\/p>\n<p>Webhooks enable custom integrations&nbsp;with APIs outside of Bloomreach, allowing data to be sent to or brought in from a third party. Bloomreach&nbsp;API on the other hand allows the third party to send useful data to Bloomreach&nbsp;to be used for the benefit of your company.<\/p>\n<p>Via webhook, Bloomreach&nbsp;sent data to the Motionlab video server. This was the data that allowed the video to display the names and addresses of video recipients.<\/p>\n<p>Motionlab created the video with the personalized information and sent the video back to&nbsp;<a href=\"https:\/\/docs.exponea.com\/reference\" rel=\"noopener noreferrer\" target=\"_blank\">Bloomreach\u2019s API<\/a>, which made it possible for Bloomreach&nbsp;to use the data. The back and forth communication with the data is possible because of the webhook and API tools.<\/p>\n<p>The personalized videos were then sent to MALL.CZ customers via an Bloomreach&nbsp;email campaign.<\/p>\n<p>While this functionality might seem high-tech and complicated, it is no more than a few simple clicks in Bloomreach&nbsp;and does not require additional technical support or assistance to complete.<\/p>\n<p>As you can probably imagine from seeing the high-quality video campaign yourself, MALL.CZ\u2019s results were staggering.<\/p>\n<p><strong>The video recorded a click-through-rate of more than 11 times the control database<\/strong> to which personalized video communications were sent.<\/p>\n<p>Users who were targeted by the video bought&nbsp;<strong>701% more worth of products<\/strong>&nbsp;in the MALL.CZ shopping gallery compared to others who saw the same offer in a different manner.&nbsp;<\/p>\n<h2>\u201cAmazing\u201d is Always Possible with Bloomreach<\/h2>\n<p>Amazing campaigns like MALL.CZ\u2019s are possible with Bloomreach&nbsp;because of Bloomreach Engagement.&nbsp;<\/p>\n<p>Bloomreach Engagement is an outstanding platform for automating digital marketing and personalizing communication across all channels. It allows you to compile all of your data into one location and use that data to best serve your customer base.&nbsp;<\/p>\n<p>One of the things Bloomreach&nbsp;allows for is the collaboration between other creative companies as was seen with this campaign. The flexibility offered allows for data intake from multiple sources.&nbsp;<\/p>\n<p>Bloomreach has a proven track record of increasing customer engagement and driving revenue for businesses. Don\u2019t miss your chance to see the product in action and learn more about how Bloomreach&nbsp;can help your company reach its goals.&nbsp;<\/p>\n<p>Bloomreach exists to help you take your business to the next level.&nbsp;<a href=\"https:\/\/www.bloomreach.com\/en\/demo\" rel=\"noopener noreferrer\" target=\"_blank\">Schedule a demo today<\/a>&nbsp;with Bloomreach&nbsp;to see how Bloomreach Engagement&nbsp;can help make your business a magical marketing campaign like it did for MALL.CZ.<br \/>\n&nbsp;<\/p>\n<p>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;<\/p>\n<h3>\nAbout Mall Group<br \/>\n&nbsp;<\/h3>\n<p><img decoding=\"async\" align=\"middle\" alt=\"mall group\" src=\"https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/05\/mall-group-300x55-1.png\" \/>\u200b<\/p>\n<p>MALL.CZ is a part of MALL Group, the biggest ecommerce group in Central and Eastern Europe. Its portfolio combines the four principal domains: traditional ecommerce (MALL, CZC.CZ., Vivantis), online sale of groceries (Ko\u0161\u00edk.cz), internet television (MALL.TV) and \ufb01nancial services for online purchases (MALL Pay). The company operates in seven countries and employs more than two thousand people. In addition, it offers its services to 90 million of inhabitants of Central and Eastern Europe. In 2019, the company delivered more than 9.4 million orders to its customers. The strategy of MALL Group is to create a whole platform of extended services and functions around the purchase itself to become a synonym of ecommerce in the 21st century.<\/p>\n<h3>\nAbout MALL.TV<br \/>\n&nbsp;<\/h3>\n<p><img decoding=\"async\" align=\"middle\" alt=\"mall tv\" src=\"https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/05\/mall-tv-300x63-1.png\" \/>\u200b<\/p>\n<p>Internet television MALL.TV is a part of MALL Group, the \ufb01rst ecommerce group which started its own video production in the region of Central and Eastern Europe. The company started its activity in October 2018. The Slovak localization was available from September 2019. MALL.TV offers the original series to its customers but it also provides them with a wide range of broadcasts \u2013 from educational or gastronomical to the Slow TV and life broadcasts. You can watch it for free, anytime, anywhere and on any device with internet connection. It is also accessible through mobile applications and smart TVs.<\/p>\n<h3>\nAbout Motionlab<br \/>\n&nbsp;<\/h3>\n<p><img decoding=\"async\" align=\"middle\" alt=\"motionlab\" src=\"https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/05\/motionlab-300x57-1.png\" \/>\u200b<\/p>\n<p>Motionlab is a cloud platform that enables truly personalized video experiences. Its award-winning technology is capable of creating unique videos for hundreds of thousands of customers.<\/p>\n<p>\u200b<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bBloomreach Engagement&nbsp;is a platform that is capable of almost anything in the realm of marketing automation. It turns complicated tasks into simple ones and makes difficult campaigns easy with its capabilities. Bloomreach Engagement gives its users control: from things as basic as a weekly newsletter to campaigns that must accomplish a level of magnificence rarely [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":18679,"template":"","ew-regions":[],"ew-solutions":[],"library_type":[513],"library_blog_tag":[358],"industry":[],"channel":[268],"topic":[],"class_list":["post-22692","library","type-library","status-publish","has-post-thumbnail","hentry","library_type-blog","library_blog_tag-customer-success","channel-email"],"acf":{"library_blog_banner_content":"","library_blog_banner_cta1_text":"","library_blog_banner_cta1_href":"","library_blog_banner_cta1_new_tab":false,"library_blog_banner_cta2_text":"","library_blog_banner_cta2_href":"","library_blog_banner_cta2_new_tab":false,"library_blog_banner_bg_color":"#EAF7FE","library_blog_banner_cta_text_color":"#FFF","library_blog_banner_cta_bg_color":"#019ACE","library_blog_banner_cta2_text_color":"#000","library_blog_banner_cta2_bg_color":"#FFF","library_blog_chatgpt_content":"","library_blog_chatgpt_cta_href":"","library_blog_chatgpt_cta_text":"Ask ChatGPT"},"_links":{"self":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/22692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library"}],"about":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/types\/library"}],"author":[{"embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":1,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/22692\/revisions"}],"predecessor-version":[{"id":53893,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/22692\/revisions\/53893"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media\/18679"}],"wp:attachment":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media?parent=22692"}],"wp:term":[{"taxonomy":"ew_regions","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/ew-regions?post=22692"},{"taxonomy":"ew_solutions","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/ew-solutions?post=22692"},{"taxonomy":"library_type","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library_type?post=22692"},{"taxonomy":"library_blog_tag","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library_blog_tag?post=22692"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/industry?post=22692"},{"taxonomy":"channel","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/channel?post=22692"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/topic?post=22692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}