{"id":22593,"date":"2023-06-08T09:59:19","date_gmt":"2016-10-10T11:00:00","guid":{"rendered":"https:\/\/www.bloomreach.com\/library\/garden-answer-builds-content-to-drive-digital-commerce"},"modified":"2024-09-17T10:15:35","modified_gmt":"2024-09-17T10:15:35","slug":"garden-answer-drives-commerce-with-content","status":"publish","type":"library","link":"https:\/\/www.bloomreach.com\/en\/blog\/garden-answer-drives-commerce-with-content","title":{"rendered":"Garden Answer Builds Content to Drive Digital Commerce"},"content":{"rendered":"<p>One of the confounding things about producing effective content to drive ecommerce sales is the way that something that looks so simple can be so incredibly difficult.<\/p>\n<p>You\u2019ve got products. They\u2019ve got names. You\u2019ve got stories about why somebody would want to buy your products with names. What\u2019s so hard about that?<\/p>\n<p>And then along comes&nbsp;<a href=\"https:\/\/www.facebook.com\/gardenanswer\/\" target=\"_blank\" rel=\"noopener\">Garden Answer<\/a>&nbsp;\u2014 a Facebook page, a YouTube channel, a franchise, really \u2014 that is crushing it when it comes to producing videos that build a community around gardening and around the products gardeners need to buy in order to do their thing.<\/p>\n<p>And who\u2019s behind this ecommerce content juggernaut? That would be Laura and Aaron LeBoutillier, an eastern Oregon couple that was goofing around, making gardening how-to videos for fun, when one of the country\u2019s leading flower brands discovered them on YouTube.<\/p>\n<p>\u201cWe never dreamed, you know, that it could turn into something like that,\u201d says Laura, who is the star of the operation\u2019s videos. \u201cIt wasn\u2019t really a plan.\u201d<\/p>\n<p>Never dreamed it could turn into something like what, you ask?<\/p>\n<p>The LeBoutilliers now have a contract to produce gardening videos for&nbsp;<a href=\"https:\/\/www.provenwinners.com\/\" target=\"_blank\" rel=\"noopener\">Proven Winners<\/a>, a leading supplier of plants for wholesale growers and therefore garden supply stores. Aaron works behind the camera and Laura is the on-camera talent, explaining how to perform garden magic in a series of&nbsp;<a href=\"https:\/\/www.facebook.com\/gardenanswer\/\" target=\"_blank\" rel=\"noopener\">fast-action Facebook videos<\/a>&nbsp;and longer, normal speed YouTube videos.<\/p>\n<p><iframe align=\"middle\" frameborder=\"0\" height=\"400\" scrolling=\"no\" src=\"https:\/\/www.youtube.com\/embed\/aOCHq4Tk2Bc\" width=\"700\"><\/iframe><\/p>\n<p>The couple\u2019s Facebook page, where many of the videos live, is closing in on a million likes. The Garden Answer page has had 88 million views this year alone, Aaron says.<\/p>\n<p>On the <a href=\"https:\/\/www.youtube.com\/user\/gardenanswer\" target=\"_blank\" rel=\"noopener\">YouTube side<\/a>, the couple has 78,000 subscribers and has racked up about 6 million views in 2016, he adds. And, like so many things, it looks easy from afar. It started out as fun, after all. Get a camera. Shoot some video. Bingo.<\/p>\n<p>But turning a hobby into a business is a grind. \u201cHard work and consistency,\u201d Aaron says, explaining what raised Garden Answer\u2019s profile. \u201cWe were doing one to two videos a week for over a year before we saw any money come in at all.\u201d<\/p>\n<p>That hard work is paying off now. It\u2019s also yielded some lessons that others struggling with getting content right might adopt. In this, the second of an occasional series on the role of <a href=\"\/site\/api\/pagenotfound\">content in commerce<\/a>, we\u2019ll take a look at some of those lessons and some of the strategy behind Garden Answer\u2019s partnership with Proven Winners.<\/p>\n<div class=\"blog__block\"><strong>Read this next:&nbsp;<\/strong><a href=\"https:\/\/www.bloomreach.com\/en\/blog\/2019\/02\/what-amazon-cant-do.html\"><strong>Bringing Content and Commerce Together<\/strong><\/a><\/div>\n<p>&nbsp;<\/p>\n<h3>Garden Answer&#8217;s Five Keys to Effective Content<\/h3>\n<ul class=\"checks checks--orange checks--small\">\n<li><strong>Don&#8217;t try:<\/strong>&nbsp;In other words, not all content is made to sell. Some is to educate and engage.<br \/>\n &nbsp;<\/li>\n<li><strong>Know your audience:<\/strong>&nbsp;Don&#8217;t just know your customers; know where they are in their purchasing process.<br \/>\n &nbsp;<\/li>\n<li><strong>Keep it real:<\/strong>&nbsp;You can&#8217;t fake authenticity. Don&#8217;t try to be too cute.<br \/>\n &nbsp;<\/li>\n<li><strong>Produce consistently:<\/strong>&nbsp;Don&#8217;t go for long stretches without posting. It&#8217;s a conversation. Avoid dead air.<br \/>\n &nbsp;<\/li>\n<li><strong>Learn from others:<\/strong> Keep your eyes and ears open. Keep track of content you like. Why does it work? How can you learn from it?<\/li>\n<\/ul>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/www.bloomreach.com\/wp-content\/uploads\/2024\/05\/screen-shot-2016-10-06-at-3.37.02-pm-705x419-1.png\" \/><\/p>\n<h3>\nKnow Your Audience<\/h3>\n<p>This is different from know your customer. You need to know the audience you are trying to reach with a particular form or piece of content. Is it an exploring audience? An audience looking for those with similar interests? A price, features and quality comparing audience? A buying audience?<\/p>\n<p>Your customers and potential customers will likely be in all of these audiences at some point while they\u2019re shopping. But no one is in all places at all times.<\/p>\n<p>Aaron LeBoutillier sees Garden Answers\u2019 Proven Winners audience as a group that is curious and passionate about gardening, attributes that Laura LeBoutillier shares.<\/p>\n<p>That makes the couple\u2019s social media pages especially meaningful for Proven Winners. It\u2019s niche information for a niche market.<\/p>\n<p>\u201cThat\u2019s why I think companies are going with influencers, these YouTube channels or Facebook channels,\u201d Aaron says. \u201cTheir audience are people who are interested in that particular thing. It\u2019s more valuable for Proven Winners to make a video with us than to make a commercial during the Super Bowl, because, who gardens and then watches the Super Bowl?\u201d<\/p>\n<p>It could be quite a few people garden before the Super Bowl, Aaron\u2019s point being, among those who watch how-to garden videos there is no doubt an extremely high percentage of people who garden. And the Garden Answer videos do not cost $5 million for a 30-second spot.<\/p>\n<p>&nbsp;<\/p>\n<h3>Keep It Real&nbsp;<\/h3>\n<p>If you\u2019re in the business of selling stuff, well, you want to sell stuff. But keep the long view. Don\u2019t be constantly selling in all your content. Of course there is a place for selling and for providing the key information a buyer needs to pull the trigger on a purchase.<\/p>\n<p>But the Garden Answer variety of content is meant to attract customers and engage them with your brand. It\u2019s about community building, loyalty, demonstrating your expertise \u2014 or even sometimes explaining what you don\u2019t know.<\/p>\n<p>Laura LeBoutillier says some of her projects don\u2019t work as planned and when they don\u2019t, she says so \u2014 on video. Other times, a project or planting plan she thought would gorgeous, just isn\u2019t. Or at least it\u2019s not to her liking.<\/p>\n<p>\u201cI\u2019ll own it, if I make a mistake,\u201d she says. \u201cOr we\u2019ll update a project and say, \u2018Hey, this didn\u2019t work.\u2019\u201d<\/p>\n<p>One note: It\u2019s really hard to fake authenticity. That\u2019s why they call it authenticity. And, Standard says, the LeBoutilliers have it.<\/p>\n<p>\u201cThey\u2019re just like the nicest people,\u201d she says. \u201cThey\u2019re friendly. They\u2019re gracious. They\u2019re appreciative. She\u2019s just kind of American as apple pie.\u201d<\/p>\n<p>&nbsp;<\/p>\n<h3>Produce Consistently<\/h3>\n<p>If you want to build an audience, you need to constantly provide fresh content. The LeBoutilliers don\u2019t work exclusively for Proven Winners and they don\u2019t exclusively post videos. They have a few other clients and they post photographs. They have&nbsp;<a href=\"https:\/\/twitter.com\/gardenanswer?lang=en\" target=\"_blank\" rel=\"noopener\">Twitter<\/a>,&nbsp;<a href=\"https:\/\/www.instagram.com\/gardenanswer\/\" target=\"_blank\" rel=\"noopener\">Instagram<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/www.pinterest.com\/GardenAnswer\/\" target=\"_blank\" rel=\"noopener\">Pinterest<\/a>&nbsp;accounts.<\/p>\n<p>\u201cYou have got to be consistent,\u201d Laura says. \u201cYou can\u2019t have weeks go by where you don\u2019t post. And right now we\u2019re posting once or twice a day.\u201d<\/p>\n<p>Yes, it takes discipline and there will be discouraging days. Stick with it. Be patient.<\/p>\n<p>\u201cThere is no silver bullet,\u201d she says. \u201cYou have no idea what is going to take off or what isn\u2019t. It\u2019s funny.\u201d<\/p>\n<p>&nbsp;<\/p>\n<h3>Learn From Others<\/h3>\n<p>Study the craft. Browse YouTube and sift through Facebook, watching videos and figuring out what works and what doesn\u2019t. Try and fail. Keep track of what resonates and determine the common denominators.<\/p>\n<p>\u201cAaron is a huge YouTube video watcher,\u201d Laura says. \u201cHe watches a lot and then you find people who do interesting things that you find fun to watch and then you kind of try to adapt it to what you\u2019re doing.\u201d<\/p>\n<p>So, that\u2019s the Garden Answer playbook. Easy right?<\/p>\n<p>Of course it\u2019s not easy. Few worthwhile things are. And that seems especially true for producing the right content. And not just producing the right content, but producing the right content for all the different stages of a consumer\u2019s buying process \u2014 and then delivering it to the right person at the right time.<\/p>\n<p>The one sure thing is that the importance of content in commerce is not going away. In fact, given the current emphasis on content, it\u2019s far more likely that more and more digital retailers will become more adept at adding content to the arsenal of tools they use to attract and delight consumers.<\/p>\n<p>And as content strategies evolve, no one will want to be left behind.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the confounding things about producing effective content to drive ecommerce sales is the way that something that looks so simple can be so incredibly difficult. You\u2019ve got products. They\u2019ve got names. You\u2019ve got stories about why somebody would want to buy your products with names. What\u2019s so hard about that? And then along [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":16849,"template":"","ew-regions":[],"ew-solutions":[],"library_type":[513],"library_blog_tag":[],"industry":[],"channel":[],"topic":[],"class_list":["post-22593","library","type-library","status-publish","has-post-thumbnail","hentry","library_type-blog"],"acf":{"library_blog_banner_content":"","library_blog_banner_cta1_text":"","library_blog_banner_cta1_href":"","library_blog_banner_cta1_new_tab":false,"library_blog_banner_cta2_text":"","library_blog_banner_cta2_href":"","library_blog_banner_cta2_new_tab":false,"library_blog_banner_bg_color":"#EAF7FE","library_blog_banner_cta_text_color":"#FFF","library_blog_banner_cta_bg_color":"#019ACE","library_blog_banner_cta2_text_color":"#000","library_blog_banner_cta2_bg_color":"#FFF","library_blog_chatgpt_content":"","library_blog_chatgpt_cta_href":"","library_blog_chatgpt_cta_text":"Ask ChatGPT"},"_links":{"self":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/22593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library"}],"about":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/types\/library"}],"author":[{"embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/users\/36"}],"version-history":[{"count":1,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/22593\/revisions"}],"predecessor-version":[{"id":50017,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library\/22593\/revisions\/50017"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media\/16849"}],"wp:attachment":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media?parent=22593"}],"wp:term":[{"taxonomy":"ew_regions","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/ew-regions?post=22593"},{"taxonomy":"ew_solutions","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/ew-solutions?post=22593"},{"taxonomy":"library_type","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library_type?post=22593"},{"taxonomy":"library_blog_tag","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/library_blog_tag?post=22593"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/industry?post=22593"},{"taxonomy":"channel","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/channel?post=22593"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/topic?post=22593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}