{"id":2297,"date":"2024-05-09T13:59:07","date_gmt":"2024-05-09T13:59:07","guid":{"rendered":"https:\/\/www.bloomreach.com\/legal\/sla-library-archive"},"modified":"2025-08-14T14:44:02","modified_gmt":"2025-08-14T14:44:02","slug":"sla-library-archive","status":"publish","type":"legal","link":"https:\/\/www.bloomreach.com\/en\/legal\/sla-library-archive","title":{"rendered":"Bloomreach Service Level Agreements Archive"},"content":{"rendered":"<section>\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-lg-12\"><!--content start--><\/p>\n<h2 dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 4pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 17pt; font-family: Montserrat, sans-serif; color: #002840; background-color: transparent; font-weight: bold; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">Bloomreach Service Level Agreements Archive<\/span><\/span><\/h2>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 14pt; font-family: Montserrat, sans-serif; color: #002840; font-weight: bold; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">Engagement<\/span><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">For existing Customers with an Engagement Service Level Agreement effective:<\/span><\/span><\/p>\n<ul style=\"margin-top: 0; margin-bottom: 0;\">\n<li dir=\"ltr\" style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #000000; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\" aria-level=\"1\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\">prior to August 1, 2024, whose Sales Order reference a Multitenant, Single tenant, or Exclusive Instance SLA, view Your Service Level Agreement <a href=\"https:\/\/www.bloomreach.com\/en\/legal\/bloomreach-engagement-sla-07-31-2024\">here.<\/a><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 14pt; font-family: Montserrat, sans-serif; color: #002840; font-weight: bold; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">Discovery<\/span><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">For existing Customers with a Discovery Service Level Agreement effective between:<\/span><\/span><\/p>\n<ul style=\"margin-top: 0; margin-bottom: 0;\">\n<li dir=\"ltr\" aria-level=\"1\">July 1, 2024 and August 14, 2025 view Your Service Level Agreement <a href=\"https:\/\/www.bloomreach.com\/en\/legal\/discovery-sla-05-09-2024\">here<\/a><\/li>\n<li dir=\"ltr\" style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #000000; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\" aria-level=\"1\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">July 1, 2023 and June 30, 2024 view Your Service Level Agreement <\/span><a style=\"text-decoration-line: none;\" href=\"https:\/\/www.bloomreach.com\/en\/legal\/discovery-sla-06-30-2024\"><span style=\"font-size: 12pt; color: #1bb6dd; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline;\">here<\/span><\/a><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">.<\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #000000; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\" aria-level=\"1\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">September 16, 2022 and June 30, 2023 view Your Service Level Agreement <\/span><a style=\"text-decoration-line: none;\" href=\"https:\/\/www.bloomreach.com\/en\/legal\/discovery-sla-06-30-2023\"><span style=\"font-size: 12pt; color: #1bb6dd; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline;\">here<\/span><\/a><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">.<\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #000000; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\" aria-level=\"1\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">November 23, 2021 and September 15, 2022 view Your Service Level Agreement <\/span><a style=\"text-decoration-line: none;\" href=\"https:\/\/www.bloomreach.com\/en\/legal\/discovery-sla-9-15-2022\"><span style=\"font-size: 12pt; color: #1bb6dd; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline;\">here<\/span><\/a><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">.<\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #000000; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\" aria-level=\"1\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\" role=\"presentation\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">February 12, 2020 and November 22, 2021 view Your Service Level Agreement <\/span><a style=\"text-decoration-line: none;\" href=\"https:\/\/www.bloomreach.com\/en\/legal\/brx-sla\"><span style=\"font-size: 12pt; color: #1bb6dd; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline;\">here<\/span><\/a><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">For existing Customers with a Bloomreach Search, Merchandising, Insights, and Pathways (brSM) Services Level Agreement effective between:<\/span><\/span><\/p>\n<ul style=\"margin-top: 0; margin-bottom: 0;\">\n<li dir=\"ltr\" style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #000000; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\" aria-level=\"1\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">May 6, 2019 and February 11, 2020 view Your Service Level Agreement <\/span><a style=\"text-decoration-line: none;\" href=\"https:\/\/www.bloomreach.com\/en\/legal\/brsm-sla\"><span style=\"font-size: 12pt; color: #1bb6dd; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline;\">here<\/span><\/a><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">.<\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #000000; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\" aria-level=\"1\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\" role=\"presentation\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">February 11, 2019 and May 5, 2019 view Your Service Level Agreement <\/span><a style=\"text-decoration-line: none;\" href=\"https:\/\/www.bloomreach.com\/en\/legal\/brsm-sla-5-6-2019\"><span style=\"font-size: 12pt; color: #1bb6dd; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline;\">here<\/span><\/a><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">.<\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #000000; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\" aria-level=\"1\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">March 16, 2018 and February 10, 2019 view Your Service Level Agreement <\/span><a style=\"text-decoration-line: none;\" href=\"https:\/\/www.bloomreach.com\/en\/legal\/personalization-sla-2-11-2019\"><span style=\"font-size: 12pt; color: #1bb6dd; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline;\">here<\/span><\/a><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 14pt; font-family: Montserrat, sans-serif; color: #002840; background-color: transparent; font-weight: bold; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">Content<\/span><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">For existing Customers with a Bloomreach Experience Manager PaaS and Self Hosted Service Level Agreement effective between November 23, 2021 and May 11, 2025 view your Service Level Agreement <\/span><a style=\"text-decoration-line: none;\" href=\"https:\/\/www.bloomreach.com\/en\/legal\/experience-sla-2021-11-23\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #1bb6dd; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline;\">here<\/span><\/a><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">.<\/span><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">For existing Customers with a Bloomreach Experience Manager PaaS (formerly brCloud) Service Level Agreement effective between:<\/span><\/span><\/p>\n<ul style=\"margin-top: 0; margin-bottom: 0;\">\n<li dir=\"ltr\" style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #000000; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\" aria-level=\"1\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">October 30, 2019 and November 22, 2021 view Your Service Level Agreement <\/span><a style=\"text-decoration-line: none;\" href=\"https:\/\/www.bloomreach.com\/en\/legal\/brcloud-sla\"><span style=\"font-size: 12pt; color: #1bb6dd; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline;\">here<\/span><\/a><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">.<\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #000000; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\" aria-level=\"1\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\" role=\"presentation\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">March 2, 2018 and October 29, 2019 view Your Service Level Agreement <\/span><a style=\"text-decoration-line: none;\" href=\"https:\/\/www.bloomreach.com\/en\/legal\/cloud-sla\"><span style=\"font-size: 12pt; color: #1bb6dd; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline;\">here<\/span><\/a><span style=\"font-size: 12pt; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;\"><span id=\"docs-internal-guid-492f12be-7fff-edd3-459e-9d5dd58429d1\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">For existing Customers with a Bloomreach Experience Manager Self Hosted (formerly Private Cloud) Service Level Agreement view Your Service Level Agreement <\/span><a style=\"text-decoration-line: none;\" href=\"https:\/\/www.bloomreach.com\/en\/legal\/experience-sla\"><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #1bb6dd; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; text-decoration-line: underline; text-decoration-skip-ink: none; vertical-align: baseline;\">here<\/span><\/a><span style=\"font-size: 12pt; font-family: Montserrat, sans-serif; color: #002840; background-color: transparent; font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;\">.<\/span><\/span><\/p>\n<p><!--content end--><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"parent":0,"menu_order":0,"template":"","class_list":["post-2297","legal","type-legal","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/legal\/2297","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/legal"}],"about":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/types\/legal"}],"version-history":[{"count":2,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/legal\/2297\/revisions"}],"predecessor-version":[{"id":67284,"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/legal\/2297\/revisions\/67284"}],"wp:attachment":[{"href":"https:\/\/www.bloomreach.com\/en\/wp-json\/wp\/v2\/media?parent=2297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}